Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi all, I've been with PM before on a separate line and have had no issues, but when trying to setup my mother with a SIM it hasn't been working. The SIM is detected but says Emergency Calls Only. At first we thought it might be the phone so we tried...
I am new to public mobile. I am unable to send or receive local text. I have no US addon. I can make a call and receive call with no issue. On iPhone 6plus. Tried everything. Powered off. Removed the SIM card. Help please. ThanksMoody
I am trying to activate my sim card, and at the top of the choose phone number page, in red letters, it says " OnlineActivation/PhoneNumber/LoadErrorMessage " and will not let me go any further. Any suggestions?
how can I transfer my Koodo number to PM?
Last night, I help my friend activate a sim card, when I do the last step (manage autopay), the website said that unavailable for maintenance. Today I try to sign in with last night I used ID but it could not log in, so I think the account does not w...
i bought 3 vouchers and in total it was $50, what i have to pay for my plan. I tried using them but it says error, like they are not valid. And when i go to pay it says : amount due : $7 , but i want to pay 50$!! what do i do???
I can send a text to someone outside public mobile but don't receive them.Any ideas anyone?
I am trying to get to the self serve for my account to activate a new sum card because I lost mine but the email attached to my account will not allow me to log in. When I try to use the forget my password link to retrieve or set up a new password th...
I am finally able to access my account after 8 months of being locked out...and still having trouble with getting going because of the system not allowing me to change my credit card info but it allowed me to change my plan...so any ideas About. Ho...
I have made two phone calls local and received and sent about ten messages. thats it.msg on face of phone when i try to call someone: emergerncy calls only. whats up with that?
Received today. Scam looks like this:If you received one too, DO NOT click the link. Report the incident to the Canadian Anti-Fraud Centre and forward the message to 7726 (SPAM).
I'm aware that PM doesn' support visual voicemail yet however the problem I have is as follows: I was with Telus and had visual voicemail, switched over to PM and now there is no notification (red dot on phone icon) of new voicemail and must press 1 ...
I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on. its been like this for over a week now.. there should be at least 1 person online for every hour of the day that fixes issues TELUS FIX MY ISSUE ASAP.. m...
I recieved a text notice that my credit card expiration date needed to be updated. I tried logging in, but the system would not let me. Tried the 'forgot your password' option, but never recieved an email. Eventually, I went to two separtate Public k...
I got a HTC Raider from a Freind, (for a Friend to use on this Network - SIM CARD REMOVED)I Ordered a TP-SDCard - and waiting for it to come......Order 178708 though I think all I got was a Notification via Email.HURDLE 1___________I signed up with t...
retail: Fast cell repair, Burnaby already charge me cash monthly fee with sim card when begining with no credit card. But now you charge me credit card again within 3 days when I add credit card on Sept 12. Please refund me or for next month fee.
I have sim card that works fine in one phone. Recently received another phone that is locked. I cannot unlock with code provided by the company that gave me the phone. Is it possible I need a sim card code from public mobile? The code that comes up i...
got charged sept01/2019 ,public. mobile 855-4782542, 43.70!got charged sept22/2019 public mobile 855-4782542 48.i got rid of that sim card in july!i never used it in 2 months!but im still getting charged for it!could u plzs cancell and refund my moni...
How do I buy additional data
I recently switched from talus to public mobile everything has gone through including payment and says my account is active. The Sim card that I put in says that I do not have service. I have been talking to a moderator and he said the Sim card was f...
Hello,I need to change my current plan to be able to call to US from Canada and also call from US to US or Canada - I need limited data roaming while in the US and 1G data in Canada.The $60 plan which travelers love says it is Canada / US Talk & Tex...
i never set up self serve , i got my phone stolen , so i go buy a new chip thinking i can tranfer it, i cant becasue i never made a self serve .. now is there any way around this
I had intended to change my plan to a 30 day plan from the 120 day plan - but then topped up with $40.00 before changing the plan. I only need the phone for another 20 days!! But to activate I need to add another $$ for the 120 day plan. Is there ...
I am preparing to sign up a new customer and need to check to see if this person's Iphone is compatabile with Public Mobile. I have done this before by cllicking on "Check my Phone" but when I click on that option I don't get the option to enter the...
Hi,I activated my new public mobile sim on 20 september and since then I am not receiving any incoming calls. Please solve this issue as earliest as possible. Thanks in advance Dipankar
When I originally signed up I took the $15 - 100 minute plan. It ends Oct 16th. I went on today to top up my account and change the plan going forward to $25 unlimited. It took the money twice on my credit card but my phone isn't working??? I am ...
I switched providers and lost access to my account. I need my last three invoices in order to file an expense report with my employer and be reimbursed for some of my phone expenses. How do I access my account again if I am no longer a customer?
I just activated my SIM about 30 minutes ago using my spouse's referral code. I chose the $15 plan but after re-reading the $10 both way Promo information, it looks like I would have had to choose the a plan worth at least $25. Does anyone know if we...
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