Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I order a Motorola g fast on 04/21/2021 and never got it and the police and the Post office told me to get my Money refunded to a new account or credit on my New account
The advertisement for the $15 Plan states: 100 minutes Canada-wide minutes+ BONUS 250 MB with AutoPay Unlimited Incoming Calls Unlimited International Text and Picture Messaging After activating my SIM and setting up my account, my detail plan showe...
Trying to figure out how to make U.S roaming work. I made some payment to my account so it should have the balance for add-on. Somehow, the account is suspended and I tried to reactivate (every time pay min $1 to activate) but still showing suspensi...
Weird situation. My son recently went to the UK for a new job. He was on a Public pre-paid plan for which I had set up auto-pay from my credit card (the guy at the PC Mobility Shop set it up for me since I was setting up several at the same time). ...
I am about to move to Canada. I have an Infinix Note 8 phone. Will it work on the Public Mobile network? The publicmobile.ca site has information on the Infinix Note 2 (which is a much older model), suggesting limited connectivity, but nothing on th...
Hi, looks like the self serve website is down for maintenance. Anyone know if this is planned maintenance and how long it will last for? I wanted to add some long distance minutes to my plan but depending on the length of the downtime, I may have to ...
Incoming calls are going to my voicemail, I understand this issue was fixed on another thread. I still have this issue persisting is there a certain setting I need to turn off or on, or ask a mod to change something on my account?
Can someone please tell me how I can get refunded for paying for an add-on twice by mistake.I purchased US-Roaming talke and text for 10 days for $15, but did it twice in a row as I did not see that it worked the first time. Now I see in my account ...
Hi i don't understand how i can have an email account with public mobile but no phone account give i gave a phone and make monthly payments to public mobile. Is there anyway i can get everything created and linked together so they all work? Or is th...
All of my incoming calls have suddenly started going directly to my voicemail although my phone is not showing that I have waiting voicemails. I am still able to make outgoing calls. In addition to this, I am unable to receive incoming texts although...
I am trying to re-activate all my family’s plans. My mother’s plan changed and we never did it and when I attempt to top up, it says it is a $10 plan. Was $25, but was showing as $40. Would on,y let me top up $10. It says there is money there, bu...
"Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page."Logging in and out doesn't work.
I am already in the UK and I wish to port my number over, but I can't access SMS to verify my account... as I don't have service with PM(you) in the UK. Please help!
Registered my phone in store and used my daughters email. She already used it for her account. She had her self serve email changed so I could keep using the first one. When I sign in it says email doesn't exist and if I try to register it say accoun...
just went to walmart and got a sim card and phone number for a new activation. got home, card says invalid, tried calling phone number and someone answered it, so the phone number must belong to someone else. any ideas????????
I have an auto payment setting and lately the system deducts overpayment of $226.00 instead of the original plan cost that I have assigned to. What to do to return the money to my bank account?
Hopefully not too stupid of a question. For those who take the route from Tsawwassen to Swartz Bay frequently, how is the connection while sailing on the crossing? I am looking at the coverage map and I see that everything is fine after Galiano Islan...
Hi everyone,I need to replace my 7-yr old phone, trying to save $$$.I am thinking to either buy a cell phone from Lucky Mobile : ZTE Blade A3 LORBuy a prepaid phone from Koodo MobileCould I use them with Public Mobile net work please?Have you ever do...
TLDR: I'd like to confirm that the email I provided works because I never got a confirmation email of my new activation. I recently transferred over to Public Mobile and when I completed the activation process of creating my account, selecting a plan...
I just got a new phone; Ulefone Note 11P. I checked my account, I have data. Phone works fine on wifi but not on data. Just says OFFLINE. Tried using the same APN settings as my old phone. Thanks!
As a new member I've noticed how frequently new members are welcomed into the community. Curious to find out the total PM membership + and - Possibly by month?Are those stats readily available?
