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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 56367 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 63577 Views
  • 183 replies
  • 32 Bravos

Phone saying emergency calls only...

I activated a phone monday evening inside the store. I got the confirmation email saying that I was activated but my service was saying emergency calls only. There is no one I am able to call to solve this issue so I am writing so see what can be don...

JimmyZ by Great Neighbour / Super Voisin
  • 1441 Views
  • 5 replies
  • 1 Bravos

Resolved! Phone says no network after activation.

I'm using an old model of sony Ericsson w205. How do I know if the phone is unlocked?I got a new number I didn't transfer old number.

twinx by Great Neighbour / Super Voisin
  • 1272 Views
  • 4 replies
  • 0 Bravos

Resolved! Transporting number to new SIM card???

Hi, I am in the process of transferring from an iPhone 4 (I know, it's a dinosaur, but it has worked for me so far) to an iPhone 6. The SIM card for the 6 is smaller than the one for the 4, so I cannot simply move the SIM card over. So my question is...

grizmel by Good Citizen / Bon Citoyen
  • 1691 Views
  • 4 replies
  • 0 Bravos

Resolved! voicemail

hi,when i’m retrieving voicemail calls, is there a shortcut to avoid having to hear the incoming callers phone number.  so just get their message without hearing their phone number first

c4po by Good Citizen / Bon Citoyen
  • 2015 Views
  • 7 replies
  • 0 Bravos

Resolved! portal transfer

Hello. I need a moderator to help me use my old number. I  recently bought a new sim but wanted to keep my old number. Any help would greatly appreciated..Joey

Resolved! Cancellation of my plan

The sales person who I got this mobile chip from told me if you don’t pay for 90 days your plan gets cancelled and then what haa as opens? I gave to pay 90 days due or not 

HafsaYahya by Great Neighbour / Super Voisin
  • 2669 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting number from freedom

I got a call recently that they could not port over my phone number from freedom because the account was deactivated. They said I needed to reinstate my freedom account and then they could retry. I have since then reinstated my freedom account, how c...

AlexDip by Great Neighbour / Super Voisin
  • 1863 Views
  • 4 replies
  • 0 Bravos

SIM Lock?

Given all the reports in the news these days about SIM swapping, does Public Mobile offer a way to lock an account to prevent a number being ported to another provider? Seems to me that wouldn’t be too hard to make it an option on the self serve sect...

Lonetreejim by Good Citizen / Bon Citoyen
  • 1940 Views
  • 8 replies
  • 0 Bravos

Resolved! Voucher payment

Payed for minutes $15.00 but didn't get the minutes what happened how do I fix it 

Mosmyl by Good Citizen / Bon Citoyen
  • 1295 Views
  • 5 replies
  • 1 Bravos

I thought I was getting a bonus 500MB data per month

Hi.  I am a new customer.  I signed up for a plan with 2 GB but I thought I was told I would get a bonus 500MB  (cant remember why, maybe auto pay).  Now I am getting warnings as I approach 2 GB so I was counting on a little more date.Anyone know any...

pattimc by Great Neighbour / Super Voisin
  • 1108 Views
  • 5 replies
  • 0 Bravos

Resolved! Geek

Funny, I've been geeked - ?Hoping a good thing.Also these bravos, what do they mean and  these badges earned.At a loss - where do I go to find out?These wonderful mentions are much appreciated.Great patient and understanding users.Cheers

Kered13 by Good Citizen / Bon Citoyen
  • 3831 Views
  • 33 replies
  • 2 Bravos

Resolved! On Autopay

Hi. Im on Autopay with a cc but at the beginning of my cycle I keep having the message of my plan being suspended and I would have to put in the money for payment, regardless of my cc. And I dont get to bonus data either. Any suggestion? Thanks. 

toanpublic by Good Citizen / Bon Citoyen
  • 1663 Views
  • 7 replies
  • 1 Bravos

Resolved! Free month

Am looking for free month of public mobile

Chancewood21 by Great Neighbour / Super Voisin
  • 2356 Views
  • 11 replies
  • 0 Bravos

How to disable voicemail (no greeting message)

Apparently, a lot of us don’t like or use voicemail(vm). My verified workaround does not trigger the vm system at all, so the caller only hears ringing until they hang up, I pick up, or the call times out (after “x” number of rings). This is achieved...

cks by Great Neighbour / Super Voisin
  • 2003 Views
  • 7 replies
  • 3 Bravos

Resolved! Plan renewal/billing cycle

I was wondering when does the billing cycle start? Is it the day after we are charged on our auto withdrawal? If we paid on Oct 19 does our cycle start from Oct 20-Nov 19? I am getting different results from the phone to what is in my overview on the...

saharding by Good Citizen / Bon Citoyen
  • 2015 Views
  • 7 replies
  • 1 Bravos

Resolved! Account is locked out even after waiting days

Account is locked out. Can't change password and it never stops being locked out.  Edit:. Email address redacted by will13am.  Please do not post personal information in the public forum.

laurawilson by Great Neighbour / Super Voisin
  • 833 Views
  • 1 replies
  • 0 Bravos

Can't log in

Can't log into my phone requesting immediate moderator help 

Joceybear_11 by Great Neighbour / Super Voisin
  • 851 Views
  • 3 replies
  • 0 Bravos
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