@RPelletier
sometime they do temporary 1 hour lock, and try it again...
i suggest you can try it for a different Browser
and do clear cache and cookies for any Browser,
how to clear cache and cookies in microsoft edge browser visit Here
and use a Browser from your computer,is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
for microsoft edge how to update your browser visit Here
and Restart your computer, is will help a lot,
and if you use a home internet please do one thing take your power internet off for about
a 1 minute and put it back on,to refreshing your network,
or Submit a Ticket,
Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.
Here’s how to contact Customer Support Agent by CS_Agent ,
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.
- or you can send a private message to Customer Service by CS_Agent , by Click Here.
- You’ll need to be logged in to your Community account for the link to work.
- please include in your message,
- your account number,
- your phone number,
- your account 4 digit pin,
- your Email address,
- Customer Service by CS_Agent, will Response by private message to you inbox
Check your private message inbox (click on the envelope top right of your screen)
Good Luck
