[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! PM Membership Stats
As a new member I've noticed how frequently new members are welcomed into the community. Curious to find out the total PM membership + and - Possibly by month?Are those stats readily available?
Resolved! Payment problem
Good afternoon, I logged in today and tried to make a payment to top up my account. But I keep receiving that I already have enough funds, although my plan is suspended. Every time I try to go and check my plan tab I receive an error. Is anybody rece...
Resolved! Funds not loaded!
I've added funds via Xooms "Upload Pre-Paid Phone" however, my account still says suspended as not enough funds are available. I already have a credit of $10 plus I uploaded $35 via PayPals Xoom.I've contacted Xooms customer service and she verified ...
Resolved! PLEASE HEEELP
Ive tried to update my plan this morning for the $25 plan and instead you guys kept me the same plan I had before $15 charging me for the money I put to exchange the plan. Could you please fixed for me???
Resolved! Some website links are not functional; trying to change my base plan.
I'm trying to change my base plan.I go to "Change Plan" under the "Overview" tab, and it takes me to a page in which my current plan nor other plans are listed under their respected areas. The "Plan and Add-Ons" tab doesn't work at all for me. It tak...
Resolved! IPhone 12 Pro
Does IPhone 12 Pro work with Public Mobile
Trying to remove auto pay but can’t login to self serve
Hi, my phone was connected to my husbands profile and his email. We are both cancelling our accounts now because we’re moving. I’m trying now to ensure that auto pay is cancelled on my account because he’s already removed auto pay.how can I do this?
Resolved! Forgot to click "apply" on promo code to get 2gig data extra when setting up acounnt for first time
Hi everyone, I am a new Public Mobile member and when I signed up I entered the promo code to get 2gig of bonus data to my account but I did not notice I had to click "apply" to apply the code, I assumed since I entered it everything was ok. I only ...
iMessage Activation error message after 24hr!
Hi, I joined Public Mobile yesterday porting my number from Rogers. I have an iPhone 11.Everything went well during this transfer process EXCEPT for the iMessage.I got the $35/month plan btw.After 24-hours (per Apple article it says it could take up ...
Resolved! LG G7 phone compatibility
I can't find my phone in the list of phones that are compatible with Public. Has anyone used an LG G7 phone or know if it is compatible?
Will a blocked caller's text messages show up in my self-serve usage history
I would like to know: if I block a contact on my iPhone, and that contact sends me an SMS message, will this get listed under the "usage history" in public mobile's self-serve portal? I understand that public mobile will "attempt" to deliver a messag...
Resolved! Loyalty program
Hi, just changed my plan and I noticed my loyalty program was not applied on my billing
Resolved! Realme 7 5G no data
I just got a new Realme 7 5G on Tuesday this week and set it up, put my sim card in from my Samsung Galaxy S8 into this phone and I can call, I can text but I have no data connection. Any answers would be appreciated and I thank anyone willing to hel...
Resolved! 2 GB promo activation.
Hi there, I'm with Lucky Mobile looking to switch for the rewards. I'm new to Public, I signed up to the 2 GB bonus promo email last week, and I was wondering if I could still sign up. I know the 13th is the last day to sign up using the promo code, ...
Resolved! How do I cancel my phone plan?
I am moving out of the country so I would like to cancel my phone plan. I have removed my autopay but is there anything else I need to do to terminate the plan?
Trying to activate phone online
The activation form does not accept Gatineau, my city in Quebec.......how will I proceed?
Resolved! Re: Transferring or Changing your Phone Number
My daughter has a problem she does not have the Sim card for telus anymore she is no longer using the Telus phone number she used to have and is now using a new phone number from public mobile. Her phone can make outgoing calls and text messages but ...
Re: Transferring or Changing your Phone Number
I seem to be unable to tranfer my number from Freedom Mobile to Public. I already called freedom and they said all they need is the request to port the number from Public, but when I type in my number for the transfer on Publics site it says "Unable ...
Resolved! unable to log on and cut off....
My brother has a public mobile account but has lost his password and PIN. Because he has been unable to pass on his updated credit card, public mobile has cut him off so he has no phone! Worse than that, he has been evacuated from the fires near Mont...
Resolved! Inlt LD 300 min. advertised to call australia but not working
I added on the 300 International long distance minutes as it advertised calling to Australia. The first call went through then after the call kept failing and there was a message from Public Mobile saying it can't be completed. I am trying to remove ...
Resolved! Did not receive my promotion offer !!!!!
"For a limited time only, get one month of service for $0 when you activate on any plan, online and in-store.*" I signed up with my email when this promotion was active. I activated online before the deadline. 3 months have passed and I didn't receiv...
Getting Public mobile's agreement to transfert my phone number to another company
Hi,It just to know how getting Public mobile's agreement to transfert my phone number to another company. Thank you very much. Best regards. Andrew
Resolved! Out going calls not working
When i dial a call it tells me I've used up all my minutes but I have unlimited calls so wtf? How do I get this fixed when theres no people to talk too?
Resolved! Change plan page not working?
I was just trying to future date a plan change for myself, but when I go into the change plan page in Self Serve, I'm greeted with this: Tried the usual steps: logout/login, try different browser, etc...nothing is working. Anyone else seeing this on...
Resolved! Re: Introducing "Customer Support Agent"
I forgot my pin. How do I retrieve it?
No Service
I have done everything, including Reset Network Settings and I still can't get service.
Resolved! change number
im trying to change my number and keep the last 4 numbers ... i cant find the option... any way i can do that ?
