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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Just referred my third person!

Love Public Mobile, this is my third week and now I have referred 3 people. Perfect reception where I live here in Hudson, Quebec. Just so freakin happy with my low monthy bill!!!!

i can not pay for amount due.

my balance has $20. amount due is 0. how can i pay for amount due in one time payment？

Resolved! Rewards

How many questions do you have to answer/ask in order to recieve the $20??

I have signed into community but cannot get to my account due to forgetting my security question ans

Any Ideas ?

Resolved! When will I get the 3 GB bonus data?

I am happy to be a PM customer today. I used Rogers wireless before. Compared with Rogers, I think PM is not only cheap but also high quality network. I strongly recommend my friends to try PM. But I have a question about today's limited time offer p...

avec un forfait a 15 peut on faire des texto seulement a letranger et combien

Data limit

Hi! I have the 1 GB LTE data plan. What happens when I got 1GB? Does the data not work at all, or does it switch to a super slow 3G data stream? Does anyone know? Thanks!

Payment

I had funds in my account for the payment to process and I have been charged twice, once on my debit and once on my Public Mobile Account. This is very unproffesional and disappointing since I had kept sufficient funds in my account for payment to pr...

"The phone number entered is invalid"

Hi, When trying to create a self-serve account I get the following error: "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here." My sim-card was activated yesterday in...

Resolved! Add date of birth to the account

Hi Team,I just joined public network however the retailer didn't enter DOB for my account. I don't see any option under self serve window. Can anyone please help me out here?

Virgin to public

Hi, I recently changed from virgin to public amd I'm not receiving incoming calls or messages

Resolved! Communication

How we refer a freind?

Resolved! Missing Auto-Pay Reward

I didn't receive $2 Auto-Pay Reward last month... Could anybody help?

Resolved! Multiple plans in one family

We have three phones in our household. We just recently switched over to PM. I'm wondering if there is any way that I can merge our three accounts, so that I could look at all three plans at the same time?

Resolved! Letting service lapse for 89-day rule

We go away for 3 months in the winter and last year we opted for the $10/month plan while we were away. Since that no longer exists we are thinking about taking auto-renewal off our plan, then adding our service back on about Day 80. When I searched ...

cannot send text messages

Hi I can receive text messages ( sms), but when I send or reply to text messages , the recipients do not receive them. I have removed my sim card and try it on another phone, I still am not able to send text messages (sms)Please advise, thank you

Loosing my data?

I have the most expensive plan I should have 8 gigs of data and for some reason all my data had been disappearing this month. I just topped it up 2 days ago for $30 and just got a text saying 95% of my data is gone again. But when I sign into my acco...

Unexpected Error during fetching of promotions

Has anyone else had their promotions disappear from their account page? I was just checking my account page and noticed that my 2G under My Promotions is missing. It was there yesterday. Now there is a message that says "An unexpected error occurred ...

No service

Tried to send text messages and make phone calls but my phone has no service. There's an X above the service bars as well. Any idea what's going on?

Resolved! Data Usage History

Hello, I have a 5Gb plan, the data is used up for the month. When I go into history, select the last 30 days, and sort by data useage, the lines only add up to about 1Gb. What am I missing here?

Resolved! US Addons

I'm going to the US and wondering if it will work if I pay for a voice only addon and then a 1 GB data only addon to give me voice and 1GB data or am I forced to go with the 20$ plan for 250mb data voice text?

forgot password for accoung

help

Fun with Conditional Call forwarding, and reduce SPAM calls while you're at it

So with a recent bash of "Spam" calls coming from random out-of-province and out-of-country caller ID's, claiming to be CRA, etc, I've become annoyed that if I choose to not answer or decline those calls, they are transferred to my voicemail, which t...

Resolved! Charged as new customer?

I recently switched over to PM on Nov 11 with the $40 plan and saw that I was immediately charged for the service even though I have not used it yet. I was not aware this would happen as my account says I would be billed in December.. has anyone had ...

Resolved! Plan

Hi there i recently added 10$ onto my account so i could upgrade to the 50$ plan as i was on the 40$ plan however it now says no details for my plan nor will it let me change it or select a plan. I really am fusterated with this.

Resolved! Change my SIM didn't work

Hi, The issue is I pulled my SIM card out of my phone and it got damaged, I bought a new SIM card and went to my account and clicked change SIM and it said successful but my phone still says no SIM, I tried another phone and it says no SIM as well. I...

Resolved! Porting my Number

I was wondering about the process to port my number from Lucky Mobile to Public Mobile?

just me or does it take a long time to log in to my account?

it's always been like this for me.

Resolved! Frustrated with Public Mobile

I have a no data unlimited canada wide talk plan but I can not make calls to local numbers all I get is a message saying I don't have a long distance add on and if any one local calls me they get a busy signal I've restarted my phone pulled sim for 1...

bouns doesn't add to my account

I am new in public mobile and my plan is 4.5 GB data + 3 Gb data for 6 first month.But it doesn't add to my acount. What should I do?

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