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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 52145 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60299 Views
  • 186 replies
  • 30 Bravos

Resolved! Can't call on certain numbers

I'm having issue calling on certain free numbers. One of them is Aeroflot free call number in Canada. It keeps saying: 2uv1. Your call cannot be completed as dialed. What can be the problem?

Arina by • Good Citizen / Bon Citoyen
  • 2924 Views
  • 9 replies
  • 0 Bravos

Resolved! porting after activation is not available now?

I was trying to port a number after I have activated PM sim, and got a message saying it's not available and told me to contact moderator.Is it a temporary thing or it will be always like this going forward?

jqian by • Good Citizen / Bon Citoyen
  • 1782 Views
  • 9 replies
  • 0 Bravos

Resolved! Submitting Trouble Ticket

I am trying to port my number over from Virgin. I asked an agent how I do this and she sent me the link on how to activate my Sim and get an account. I followed the procedure and saw my number is available to port. Hit 'Submit" and got "Error 404". I...

NickieR by • Great Neighbour / Super Voisin
  • 2515 Views
  • 12 replies
  • 0 Bravos

New to public mobile activation

Hello, I am new to Public Mobile and registered a SIM card yesterday but am unable to connect to the network. Please advise. Thank you.

cifong by • Great Neighbour / Super Voisin
  • 1438 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't login to my public account

Hello, My Public account user-id is xxxxxxxxxxxxxxxxxxxxxxxxxxxxx, I haven't been in Canada since past 6 months so have not recharged my account since then, I'm looking to login and recharge my account to again start using this number. I'm unable to ...

shariq1610 by • Great Neighbour / Super Voisin
  • 1541 Views
  • 4 replies
  • 1 Bravos

Re: Plan

I have more than enough money in my balance, and my phone still does not work, and my plan is still expired.... I feel like public mobile is ripping me off and I'm telling all my friends about it. 

KatieMabley by • Great Neighbour / Super Voisin
  • 1657 Views
  • 8 replies
  • 0 Bravos

Text msg pictures

I am unable tosend or receive pictures by text and it’s included in my plan. 

Lofasofam by • Great Neighbour / Super Voisin
  • 765 Views
  • 3 replies
  • 0 Bravos

Resolved! What will happen if porting fails?

Let's say I got a PM number activated and now start to porting from another carrier, say Bell.For whatever the reason, porting fails and now I'm waiting for some human intervention.What is my status? Is my PM number still working? Is my old Bell numb...

jqian by • Good Citizen / Bon Citoyen
  • 1726 Views
  • 5 replies
  • 0 Bravos

Resolved! sim card

Hi i did nt get my sim card delivered yet. order no  213686

a4alpha by • Good Citizen / Bon Citoyen
  • 2119 Views
  • 11 replies
  • 0 Bravos

Resolved! I want port my number

I would like to port my number as soon as possible I’ve created two tickets and send two emails can someone please get back to me please I need my phone working I have no service because Port has not gone through and it’s been more than 12 hours it’s...

luv2ski by • Great Neighbour / Super Voisin
  • 1612 Views
  • 10 replies
  • 0 Bravos

Changing my phone

Hi I am try to change my phone, and I wanted to know if the models I am eying are compatible with your simcards( aka can I just remvoe my sim card and place on the new phone or not).Here are the models: 1) OnePlus 8 (5G) Dual-SIM IN2013 128GB/8GB RAM...

aovaisy by • Great Neighbour / Super Voisin
  • 957 Views
  • 3 replies
  • 0 Bravos

phone not working

My number does not work even though my account is saying that it is active. 

yasvip1 by • Great Neighbour / Super Voisin
  • 1078 Views
  • 5 replies
  • 0 Bravos

Resolved! Stolen phone

I am wondering if anyone can help me figure how to have my stolen iPhone blocked using the IMEI? Usually I would contact my provider (Public Mobile...obviously LoL) but as far as I know there is no way to actually contact customer service to request ...

MattBrown524 by • Good Citizen / Bon Citoyen
  • 1345 Views
  • 3 replies
  • 0 Bravos

Resolved! my card was charged two times

For the past week or two my phone number was not working for some reason. And I got a text that stated that my auto payment was not working. Because of this, I did a one time payment. However, now on my credit card it shows that two different payment...

yasvip1 by • Great Neighbour / Super Voisin
  • 862 Views
  • 2 replies
  • 0 Bravos

Resolved! Normal payment process via pre-registered credit card not working.

I have tried to pay via the normal process a number of times today, and each time I am asked for a four digit PIN.  Have confirmed that the instructions on this site that it should be 1 to make a payment, 2 for a pre-registered card, and then 1 to ma...

Leslie43 by • Good Citizen / Bon Citoyen
  • 4074 Views
  • 34 replies
  • 0 Bravos

Resolved! Unable to process transaction

I am trying to top up my account with my credit card and it won't process the card. I have attempted using incognito and have verified multiple times that info is valid. Credit card company says that money is available and everything should be okay t...

Daevest by • Great Neighbour / Super Voisin
  • 1112 Views
  • 4 replies
  • 0 Bravos

Samsung A21

would it be possible to add the Samsung A21 to the compatibility list.  I have joined the network but can't connect to network.Please helpThanks, Simon

Simon06 by • Great Neighbour / Super Voisin
  • 2621 Views
  • 10 replies
  • 1 Bravos

No Data

Hi There,   I just recently changed plans to include Data but I am not getting Data on my phone. I'm wondering if there is something I have to do on my end, if I need another SIM card, or something else? Help/advice needed. D

David_A by • Good Citizen / Bon Citoyen
  • 2363 Views
  • 10 replies
  • 0 Bravos
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