Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is there a way to change your user name?
How is it that I get a voicemail when no call shows up in the call log? There is no ringing for the call and it doesn’t show up in the call log but I get a message saying I have a voicemail. This does not happen all the time, some calls ring throug...
recently my car was broken into and my wallet and phone was stolen.Need help figuring out how to get a new phone and still keep my old number.Service has been deactivated,And ive picked out a new public phone and put it in my cart.Now whats next?Havi...
It's my first week using Public Mobile and wanted to ask about how exactly the AutoPay system works.1. Can I change my plan after 1 month is done? or should it be done 1 day before expiry?2. If I marked the plan to be autopay but happen to change to ...
I love Public Mobile and all it has to offer. However when looking at my charges, rewards, credits and balance, I find it quite confusing. Could there be a clearer condensed way of showing this information?Has this issue been mentioned before?Thank...
posting of referral codes in't allowed
members are not allowed to advertise other use their referral codes
Hello. I recently purchased a PM SIM card. I put it and i don’t have signal. I try to reset all things and nothing works. I tried putting another SIM card from PM and works well. Please help! Thank you
Hey I got an email 2 weeks ago that I was in the top 50%. Why didn't I get a reward ? My bill just renewed today.
Just signed up a new Public subscbriber . Phone number seems to have ported successfully.Text works fine ...she can call me , but when I dial her number I get " The customer you are calling is unavailable at the moment ..please try again later " ...t...
This is incredible that I've somehow come to forums to resolve this? My visa debit payments are getting rejected as if e card is invalid, but it is not. This is like a resolve now or loose a loyal customer in an hour situation.
I was trying to change my plan and it asked me to add funds. I ended up charging my card twice. How do I get a refund and find out if it actually changed my plan?
Hello everyone I forgot to enter the promo code for the Lunar plan during activation. Is there any way that I can use this promotion now?
I’m locked out of my account
I have been getting emails claiming to be from Public Mobile regarding a survey. It asks me to go to the following link: https://survey.confirmit.ca/wix/p120030041299.aspx?__sid__=xh89BzAzamRoSCdDZHhU_sst2j8qL1Yn8k4DTk7ZLSnLxhGlQuULrF8OBqXt6C5G8-l4w7...
Hi, I don't know what's going on and how to resolve this, but here is the situation. I subscribed to some paid service that is supposed to notify me via SMS about rather urgent matters. They don't offer email notifications, so this option is out. Whe...
Hi, I was trying to register my new RBC master card for auto pay option. I was having VISA debit card previously and it was working perfect.PM is not allowing me to register my new master card. I spoke with the customer service in RBC and they said i...
Brand new account.Why are our texts green when we are connected to home internet? It is not a billing problem.
Hi- I'm asking on behalf of my husband who has a Public account as well. He just started using vouchers, and this is the 2nd time buying them. (the first time I bought them and added for him no problem), Bought from Superstore, it's been way more t...
I was typing a reply to a post when a warning appeared saying that posting on Read Only area is not allowed. What? I posted my reply anyway and this appeared. What on earth does this mean? My reply was not posted and it is not in My Unmoderated Ite...
