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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 55302 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 62811 Views
  • 183 replies
  • 32 Bravos

Resolved! Reward loyauté

hi I have an account with public mobile I won’t to know about the reward loyalty. Is it like Fido, extra data ??   thanks   

Ravinthiran07 by Great Neighbour / Super Voisin
  • 700 Views
  • 1 replies
  • 0 Bravos

Resolved! I cannot pick up phone call and make a call

recently I cannot pickup my phone call, always redirect to voicemail. when I call local number , also have issue, show me service not covered, this is just a call. please resolve ASAP.

bondylee1974 by Good Citizen / Bon Citoyen
  • 3752 Views
  • 17 replies
  • 0 Bravos

Resolved! My phone...

So I've put the plan on and it won't let me send picture msgs or receive them...what I am I doing wrong? Thank you in advance.

Gabpeeters by Great Neighbour / Super Voisin
  • 1233 Views
  • 5 replies
  • 0 Bravos

Resolved! Sms receiving options filter

How to enable Sms text for verification code receiving . i think carrier is bloking the sms code to activate uber eats for example.

Alexsettee by Great Neighbour / Super Voisin
  • 1248 Views
  • 3 replies
  • 0 Bravos

Resolved! Remove friend who referred me

Hi there,I was referred to PM by an ex... I am still with PM but don't want him receiving the Refer-A-Friend reward anymore. Is that possible? Thanks in advance!

meggo by Great Neighbour / Super Voisin
  • 2646 Views
  • 10 replies
  • 0 Bravos

15min talk and text

Hi I have a 15min talk and txt. I've reboot my iphone 6, and reseated the sim card. I am able to txt my dad which is 709-730-XXXX number, and my number is 709-219-XXXX , however when I go to call him or anyone else in my area it says I'm calling long...

alexlabonte99 by Great Neighbour / Super Voisin
  • 1875 Views
  • 11 replies
  • 0 Bravos

Number chamge

I need to get my correct phone number

LindonB by Great Neighbour / Super Voisin
  • 670 Views
  • 2 replies
  • 0 Bravos

Resolved! account suspended for no payment even when on autopay?

i just signed up 1 month ago...using the same capital one credit card i signed up for at registration and i had autopay selected at time of registration. the billing date passed and nothing was charged to the card and the account suspended...was out ...

luigibell78 by Good Citizen / Bon Citoyen
  • 3215 Views
  • 14 replies
  • 0 Bravos

not receiving calls

My credit card expired and I was a bit late changing numbers. I made a payment with my new card. Now I can call out, but incoming calls going straight to voicemail. Why? Thx glen

glenslinger by Good Citizen / Bon Citoyen
  • 2621 Views
  • 17 replies
  • 0 Bravos

Resolved! Can I get my SMS by Email? (out of coverage)

I'm in a remote area in Canada (no coverage) for a few week but still have acces to a really slow internet. Did PM have a fonctionnality on their website to help me get my SMS. I need to receive a validation by my SMS service. 

StarsRaglan by Good Citizen / Bon Citoyen
  • 2663 Views
  • 7 replies
  • 0 Bravos

Resolved! Autopay

Autopay did not take the payment from my credit card as usual and now I canot make phone calls. My credit card is good. I am not sure why Public Mobile did not receive my payment.

juliedmtm by Great Neighbour / Super Voisin
  • 2288 Views
  • 8 replies
  • 0 Bravos

Resolved! MMS texts say 'sent' but not being received

I sent two MMS texts the other day (which didn't contain a picture, just were long texts so got converted to 'multimedia'), and despite having done this successfully many times before, including with Public Mobile, this time they did not go through a...

bradC by Good Citizen / Bon Citoyen
  • 7656 Views
  • 8 replies
  • 1 Bravos

I have charged twice

I tried to recharge.  , its failed first time at payment and second time its successfully go thru the payment, but my credit card charged twice. 

rameshyv by Great Neighbour / Super Voisin
  • 2237 Views
  • 10 replies
  • 0 Bravos

Resolved! Oracle?

How do you become an Oracle? or Moderator?

mapamapa32 by Good Citizen / Bon Citoyen
  • 761 Views
  • 2 replies
  • 1 Bravos

Resolved! Referral

Dear all, My phone number is xxxxxxxxxxxxxxxx and I referral my friends open two accounts as follow:1. xxxxxxxxxxxxxxxxx2. xxxxxxxxxxxxxxxxxx Both open at the same time, but I only received on referral fee, can someone help me!Happy Thanksgiving!  ed...

estherf by Great Neighbour / Super Voisin
  • 1514 Views
  • 4 replies
  • 0 Bravos

No access internet for some apps.

Because post has no temp save and lost all the things i typed because stupid ? Was right by "post" gonna keep it extremely short. Data not working with some app. Not working saying no internet connectionDiscordChromeTweeterEtc Working fineFacebookIns...

japtic by Good Citizen / Bon Citoyen
  • 1278 Views
  • 4 replies
  • 1 Bravos

Two phones on one Gmail email account ID

Gmail offers an option that may work. With your Gmail email address Google offers a possible solution. Your original email address as an example "joeblow@gmail.com" is used for the first phone account ID, for the second account you can add a + sign w...

DvAbCanEh by Great Citizen / Super Citoyen
  • 2784 Views
  • 4 replies
  • 1 Bravos

Resolved! Data stopped working

My data has stopped working for many weeks couldnt figure it out.It will be great if anyone can help to fix the issue. 

Public Mobile Data Plan.jpg Public Mobile Data.jpg
skadam by Good Citizen / Bon Citoyen
  • 2158 Views
  • 11 replies
  • 0 Bravos

Resolved! Edit my new credit card

Hello guys. I am sick and tired of public mobile. Today was the last day of my auto payment but since I forgot to update my credit card they suspended my account. I tried more than 50 times they declined my new credit card. And they saying we can no...

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