Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So I’ve been with public over a year and used the same credit card the entire time on auto pay. Suddenly it doesn’t work and my service is expired. Card is not expired, yes there is enough on it, I know it works because I used it today. So I do not h...
Why credit has not been applied to my bill?
I joined Public Mobile early March for the LNY Promo which includes 1GB of bonus data for 8 months. I just signed in to my self serve account and noticed that it's indicating that I'm on cycle 4/8. I just made my 3rd payment so shouldn't I be on cyc...
The thing, I never inquired or mentioned anything Telus: Dear client, your refund of 65.10$ is now ready for deposit after a recent overcharge. To deposit your funds, see: This was the message, I have had to redact the last part as it was a link to B...
Tried restarting my phone, not new service (But added the long distance feature about a week ago). My PlanThis plan includes:5GB at 3G SpeedUnlimited Canada-wide TalkUnlimited International TextMy Add-ons300 International Long Distance Minutes
Just got activated with public mobile. Phone and text works greatData will not work on this phone? Is it a phone problem or some issue with PublicData works fine in other phones I've tested the sim card in?
Hi - I'm activating a new SIM card online and the screen that says "Activating your SIM card" has been stuck on step 3 "Plans" for over 10 mins now. How long does this normally take? If I cancel and start over will that mess anything up? I'm porti...
Why is my account suspended monthly,I obviously have enough funds to cover?
I signed up during the Lunar Year promotion to get a free 2gb add on. My phone says the limit is still 2gb, but despite almost half of it being used i'm not allowed to access the internet. When I check my data usage there's no sign of the 2gb add on ...
Since PM is 3G, seems all new phones are overkill. Currently have a Pixel 3aXL which I'm considering upgrading.Do new phones come in 3G? If so what do you suggest.
I’ve been experiencing very slow speeds recently, even slower then the 3mbps data cap. I’ve been considered a non data-intensive user from people I’ve known but recently even loading websites that i’ve loaded before don’t even load. I did a speed tes...
i need my payment history pdf with my name on top of it now when i print my payment history, it does not put my name on top of it, but i need it on the top of my payment history.does anyone know what i can do?
New customer, 1st month is ending. I have credit in account, but no autopay. Do i have to do anything to continue my service?
I’m being told I cannot purchase a SIM card from Walmart unless they do the activation. They flat out refused to sell me a card to activate myself. The reason they gave is that customers buy a card and activate it as if they live in another province ...
Hi, I'm thinking about getting an Sony Xperia XZ1 Compact but before I do I just wanted to make sure it is compatible with the Public Mobile network. I checked the compatibility tool and I didn't see it listed. Here is a link to it's specs: https://m...
Why can't i receive phone calls. My text works and I can call out but I cannot receive phone calls.
I am looking to buy a new phone with the following specifications, and I am not sure if it is compatible with Public Mobile: 2G GSM: B2/3/5/83G WCDMA: B1/2/4/5/84G LTE-FDD: FDD B2/4/5/7/28AB
Is the Motorola g8 lite compatible with public mobile. We have been unable to get the data working.
Hi @CS_Agent ,I notice that there are many users that have created a user name similar to the Moderator Team. Would there be any way to prevent the use of "moderator" as part of the name, or ask the users to modify their profile. The objective being ...
Trying to text my mom in Europe.. she never gets any SMS, but all the other family members do. Phone number is setup right, but only her phone does not get messages. I get hers funny enough.. Anything wrong at my end?
I have 1 phone on the 60.00 USA Canada plan that was offered a couple years ago USA roaming included. Any sign of this promo returning. I want to add a second phone to the same kind of plan.
I have an 8.5GB data limit on my plan. Despite this, I get a Data Alert as I approach the 2.5GB usage mark. Why does the SIM not report the correct data limit?
No Inbox? Envelope near my avatar for receiving or sending messages. Anyone seen this before? EDIT:Cannot submit ticket through Private Message, but was able to through SIMbot. EDIT: solution is correct, except for the Box should be CHECKED, not Un...
For all others, if you have similar concerns, please feel free to share. I oversee a number of PM accounts and the email address linked to this Community Account is NOT the one I have issues with. We only have an issue with one faulty account. The ...
My account is locked and I'm not getting the email.
