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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No minute used for calling toll free number

Tonight, I called an 1-888 number from my $10 50/50 plan and I was suprised to find out that no minutes was used. Date/TimeCall TypeOriginating #Destination #Originating LocationDestination LocationDurationData UsageUsage TypeCharge20/09/2019 ...

Resolved! Can you change the time zone on Usage History.

I noticed that the time zone on my usage history is all being shown based on Eastern Time Zone. For example, if I place a call at 5:14 PM Mountain Time, the usage history is showing the call as being made at 7:14 PM. Is there a way to change this to ...

1888 numbers not working

I have the $40 4.5GB Canada Wide calling plan I have been a customer for about 10 days now. Today, I attempted to call a 1-888 number and a pre-recorded message came on saying that calling was not included in my plan. I tried another 1-888 number, an...

Re: can't get incoming calls. Thanks

Bought new SIM card and new number but no incoming calls. Can text and can call but no incoming calls

Resolved! My sim card doesn't work, activated 4hours ago

I lived in NB Canada, I transferred from Chatr with an existed phone number. It has been 4 hours since I activated the sim card. I can't seem to call anyone. It said "can't complete your call, you don't have active long-distance add on and this call ...

Resolved! Error in Setting Up Auto-Pay

I recently activated a new credit card and wanted to use it for autopay for my Public Mobile account. However, when I tried to submit the form, an error message appears and says that there is an issue with my card issuer. I actually called my card is...

Call minutes total

Resolved! Call minutes total

Where can you find the total calling minutes on the site? I just see each call listed separately but no total.

Resolved! Can not able to activate sim card

Hello,I cant activae my sim card. Error message is "Contact public mobile customer support".How to contact customer support?Thanks,Ganesh

I'm Going To The States Next Week, Does Public Mobile Have Roaming Text, Data, And Call Addons?

I want to make sure that I can receive calls and text from Canada with my same public mobile sim card, number etc. I also want 4 gbs of data as well. How do I set this up?

Resolved! Account

I want to log in forgot my password

Resolved! Wife online account locked out

my wife's account is locked out and she don't remember the security question PLZ HELP

I have overcharged problem, i got a one charge on 15 Aug 2019 but is not under my public mobile acc

Hi everyone, I had 3 difference account in here, however , all payment Due Date is the same on first of each month, but i found out my Mastercard statement on Aug 2019, i saw have one item on 15 Aug 2019 charged me CAD11.30, i really don't understand...

To moderators

My plan is on automatic renewal, was renewed, made calls this morning, now it's telling me calling is not part of my plan. Please advise

Unable to verify credit card information

Trying to buy an add-on, keep getting this error. I tried re entering the information. It's the same that gets charged regularly. Cannot purchase an add-on.

being charged twice every month and only realising it now

Hi, Im being charged twice one on the 22nd of every month, and on the 25th of every month. what is going on and who can I contact? this has been going on for months and only now I have realized.

Resolved! Locked out

Hi there,I've been locked out of my account, I can't even login to change it; it states to contact public mobile. How do i get passed this, I need to pay my monthly bill before its too late

Resolved! Phone number

Once I order and sim card do you activate my phone online?? Will I receive and phone number

Resolved! REFERRAL REWARD Code not working

Hello ! I was registering with Public Mobile and was given a refferal code, the system did not accept the refferal code. how do I go about getting the code to work and applying my discount?

Resolved! How to force moderator team to answer messages quickly?

How to force moderator team to answer messages quickly?

Locked out

I verifying my account to public mobile please let me in

Resolved! voicemail setup charge

i have been deducted 7 min from the 50 min allotted in $10, 30 day plan for 7 calls to my cell phone number just trying to setup my voicemail ! I thought this would happen only when trying to read my voicemail messages. I had tried to set up from a ...

Resolved! my account is locked

account locked, remains locked after days, I cannot reset my password despite waiting the suggested hour of lockout time

invalid sim message when trying to activate a new sim

I tried clearing my cache and cookies. I tried waiting a day before trying again but I am still getting the same message. Please advise.

Spam Calls every hour from same area code, different number

Hello Community, I'm getting Spam robo calls from different numbers, same area code, every hour for two days now (variants include: 705-811-****, 705-302-****, 705-566-****, etc...). Each hour it's a different number. I have downloaded Truecaller to ...

Resolved! Suspended account being ported out

Hi, I was just wondering if your account is suspended due to non-payment, will the account still be able to be ported out to another provider? Or does the account need to be in good standing for it to be ported. Thanks in advance

Resolved! Payment by credit card TD VISA

what is the easiest way to be by credit card. tx perry

Hi

Hi I Have A Balance Of 52 $ On My Account ? And It Will Not Let Me Pay My Plan

Data isn't working

My plan has data included, I got a Public Mobile SIM card just last week and for some reason, my data isn't working.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

No minute used for calling toll free number

Resolved! Can you change the time zone on Usage History.

1888 numbers not working

Re: can't get incoming calls. Thanks

Resolved! My sim card doesn't work, activated 4hours ago

Resolved! Error in Setting Up Auto-Pay

Call minutes total

Call minutes total

Resolved! Call minutes total

Resolved! Can not able to activate sim card

I'm Going To The States Next Week, Does Public Mobile Have Roaming Text, Data, And Call Addons?

Resolved! Account

Resolved! Wife online account locked out

I have overcharged problem, i got a one charge on 15 Aug 2019 but is not under my public mobile acc

To moderators

Unable to verify credit card information

being charged twice every month and only realising it now

Resolved! Locked out

Resolved! Phone number

Resolved! REFERRAL REWARD Code not working

Resolved! How to force moderator team to answer messages quickly?

Locked out

Resolved! voicemail setup charge

Resolved! my account is locked

invalid sim message when trying to activate a new sim

Spam Calls every hour from same area code, different number

Resolved! Suspended account being ported out

Resolved! Payment by credit card TD VISA

Hi

Data isn't working

Transfer number

3G plan

New Canada-US-Mexico plans

Current subscription features

Upgrading to a different phone with different SIM ...