Community

Resolved! reward

I have referred my famil member to join public mobile since Jul 4 2019, but i didnt get $1.00 off from auto pay and my family member didnt get $10.00 too. I know it will use code for referral from Jul 24, the agent inserted my phone number when he pr...

Resolved! Minutes not working

Hi,  I went for the cheapest plan for 1GB like an idiot and used up my data very quickly. I decided to add 200 minutes to my existing plan but the minutes are not working.  Why aren't they working on my phone and what do I need to do to resolve this ...

Resolved! Consolidating accounts

Hi, I have 3 accounts that I pay and look after.  One for my wife, one for my son, and my own.  Is there a way to make all the accounts accessible under my login instead of having to login and logout to each account?

Resolved! plan expired and autopay is gone

Please anyone help me! I logged in on my account when I noticed that my plan is expired. I am on autopay not it shows that I am not. I updated my visa information on the account and try to make the payment but it says its unable to process the transa...

Resolved! Port Number Problem

I attempted to port my number from the old provider today, but the number was deactivated prior to attempting the port with public mobile. My number is half working now; I can text and make outgoing calls, but not recieve. I contacted Bell and had th...

Resolved! I am currently new with public mobile,and I'm loving it so far

My cousin is the one that told me about this phone company and its truly great, i haven't had any problems but I forgot, to say that's she the one that for referred me is it too late, for us each get the one time credit of $10?

Resolved! Addon data

I bought 1 gig of data and it’s not working and got charged 30$ what should,i,do 

Resolved! Reregistration

I inherited a phone with a PM SIM card and the account was closed. Can I create a new account under my name and reregister the SIM card and at the same time port my existing mobile phone number from another carrier?

Resolved! Local number - Long Distance from Landline

When I purchase my phone plan, the sales rep uses BC(Abbotsford) to create my number. Now, all calls coming in from landline from Vancouver have to pay for long distance. I asked the sales rep whether using Abbotsford will be considered long distance...

Resolved! International talk not working

Resolved! Ways to pay for your phone

Do you need a credit card to pay for your phone plan or can you pay with pay pal? 

Resolved! Public Mobile - auto clean and advertising?

does anyone else have their phone "auto clean" followed by advertising?quite often after closing an applicaiton, my phone says Public Mobile has cleaned up my storage, then it proceeds with an advertisement.any help would be appreciated. thanks 

Resolved! paid but services have not been restored

hi! so this is my second month with public mobile and on the first of this month i went to the store to buy my voucher for 25$ which was my plan and they said they couldnt sell any at this point in time and that i should buy a prepaid mastercard and ...

Resolved! Can't make a phone call.

When I try to call my *local* pharmacy I get a message from public mobile that talk is not included in my plan.  My plan has 100 minutes of outgoing talk.  When I log in the self serve page clearly states I have used exactly forty of those.  Not that...

Resolved! Change my plan

Hello i would like to change my plan to have more data, when i go to change my plan and build a new custom one and go to make the payment now to have more data now, my payment is made but my plan did not get changed so i payed more for nothing, I wou...

Resolved! Trouble making calls to US

I’m a new user and have unlimited calls/texts in NA. I called a US number and a PM recording came on to tell me I needed to change my plan. What’s up with that and how do I resolve it ASAP? It’s the reason I bought the $50 plan - to make calls to the...

Resolved! Aug,06,2019

My name is Jason Jodoin I put money in my phone last night now my phone said I have no  Service  But phone still work here is my cell if someone can help me 613xxxxxxx thanks  EDIT: info removed by NDesai

Resolved! Unable to process payment

I switched to a new plan and I had auto pay before but my account has been suspended due to insufficient fund. I tried paying it with my credit card that was added to my account but it did not go through. I replaced the credit card and it says "Sorry...

Resolved! New US Roaming Plan

When you switch to a new plan when does it kick in?   I'm travelling to US tomorrow, and am considering switching to new plan (60$) to include the US Data and roaming... BUT - does it kick in the next billing cycle, or is it immediately activated... ...

Resolved! US Roaming bundle - Not Working. No service in US

Aug 2, i purchased $40 worth of US roaming - talk, text and datain the US now, try to send a text ...get a message saying it's not workinghad to purchased another $20 worth todayI want my $40 back!