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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Why family’s can not share data ?

Hi , I like to ask why public donot offer family sharing data and minutes .

Resolved! overage charge?

Hi, $12.43 seems to have been charged to my credit statement from Public Mobile. I'm currently on the $35 plan and wasn't aware of additional charges. Any idea how this charge came about? I didn't purchase any add-ons, unless there's overages I wasn'...

Resolved! PM took some of my money?

Hey community, Ive been using public mobile for a year using the 50 dollar plan. I put 50 dollars on my phone with top up cards yesterday to reactivate my phone. For some reason Public Moblile took 2 transactions of 10 dollars each (no idea why), and...

Resolved! changing plans: will be the AutoPay Reward applied again?

Hello everyoneLast fall I have signed up with the PM for $25 plan. In November, I have temporaraly switched to $15 planNext April, I am planning to switch back to my original $25 I have 2 questions:When I switch back to the original plan, can I still...

Resolved! Spending Time

I know PM doesn't mention the amount of work to receive higher rewards, but would like to know how much time top contributors spend in the community.I apologize if there is a problem with the question.

Resolved! I'm trying to pay my account with my credit card.. it doesn't work

I've been trying to pay my bill through my credit card from Korea.The website has been telling me that it cannot confirm the information of my card.I suspect if it's because it's from Korea.Anyways, right now my account has been suspended and I have...

Resolved! Android - No Voicemail Notifications after receiving voicemail

I read the existing topics on the question but none could provide a solution. I tried leaving a voicemail to myself successfully, but still no notification would pop up. Is there an option somewhere in the voicemail menu that I need to change? Tha...

Resolved! Blogs

I am wondering where I go to post blog articles and blog comments?..

Resolved! PDF document for 2019 Taxes

Hey @CS_Agent ,I have two accounts with Public Mobile.I need both 2019 full year PDF's of amounts paid+taxes.Let me know what else is needed to get these pdf documents. Also, how long it will take.Thanks in advance,Taylor Edit: phone numbers redacte...

Resolved! Add family memeber to my account

Can I add another user to my account? and if so would the autopay be $4 per month?

Resolved! Sign up bonus not applied

I signed up on November 18 2019 and should receive $10 off my bill per month for 6 month. Have not received this. What can I do

missing reward

I haven't received my $20.00 reward for friend referal. Also, I have been charged $16.95 on my credit card when I am supposed to get 1 month free.

Can't make calls

I bought this sim like 4 days ago.Never paid much attention to it as already had one working.My plan is 15Cad for 100 minutes.Can't call as the ringing sound never starts and 5he call just disconnects after some time.Receiving messages, have range, c...

Resolved! Survey about the registration process.

Did anyone else get one? I got one to, but my son who registered 2 weeks before me did not.

Resolved! Anyone got $100 Amazon Gift Card?

Anyone wondering if anyone received $100 Amazon Gift Card from this? https://productioncommunity.publicmobile.ca/t5/Announcements/CONTEST-NOW-CLOSED-Win-a-100-Amazon-gift-card-with-our-More-is/m-p/460059#M33979 It says the winners will be contacted A...

Resolved! International Texts

Will I be charged to receive an incoming text from the United States or is it free?

Resolved! Top contributors

Is anyone get email for top contributors in December?

Resolved! Sim card

Just bought sim card and its saying invalid sim.

I just received my SIM , it says invalid SIM

SIM card inserted in phone tryin to activate , it says invalid SIM

Phone number

I entered the wrong IMEI number when activating my wifes sim card. It shows her number on the account but cant recieve calls or texts. If i cancel my other account now will this number be released from them and work with PM? On there end it says ther...

Resolved! holiday bonus add on

I received the holiday 1 gb add on- is that a one time thing or a monthly thing? is there an expiry date for using that 1 gb?

Tourist SIM

I am an Australian tourist - will be in Canada and probably across border to Washington for 4/5 days. How/where can I get a sim card and how much will it cost me (data rates, etc).

Resolved! Someone used my email to register a phone line

Hello, someone has used my email to register a phone line with public mobile. I cannot find any way to disassociate my email from their account. Any ideas what can be done?

Rollover Data, recommendation for PM team

Would be very useful to have, so customers would not waste any of their unused data.

plan 200 mb add-on

I purchased twice 200 mb add-on and it is only showing 200 instead of 400 what can i do to fix this as i paid twice so i could have 400 not 200

Resolved! Public Mobile esim following Telus and Koodo?

My apologies if this has been asked before, but just a few days ago, Telus and Koodo rolled out their esim service, and unfortunately PM was not included in the initial release. Will the esim service be coming to PM soon? The other third tier carrier...

Resolved! Will PM take back the $35 credit/available fund they gave me from the promo, if I change my plan?

Hello, On Dec 15 last month I signed up with PM for the $35 plan, because of the promo where they offer to give one month free. I paid $35 for the first month and I also got the $35 from the promo, creditted in my available fund, to use for the 2nd ...

Resolved! Black Friday Promo

I got the Black Friday deal on Nov. 29, is the free 5GB for just one time or every month since that day? I was told by the sales that I could receie 5GB every month but only receive it for the first cycle.

SIM card

I bought a SIM card at Walmart and buddy set up my account. I can't log in. And my SIM card doesn't work. Help??

How to request PUK code to unlock phone

How to request PUK code? Trying to activate new Public Mobile SIM card and phone is asking for PUK code. I've asked my old provider - Rogers to unlock the phone but they sent me to Public Mobile. On Public Mobile website, they say that they unlock on...