ZIP code does not match billing address"

[Bahar]

I wanted to buy sim card online. Then I got that ZIP code does not match billing address. I tried many times. When I looked my bank acount, money Withdrawn from my account twice. How can I cancel one of them? 

[dabr · Accepted solution]

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@Bahar wrote:

I wanted to buy sim card online. Then I got that ZIP code does not match billing address. I tried many times. When I looked my bank acount, money Withdrawn from my account twice. How can I cancel one of them? 

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@Bahar   You could always keep one SIM card as a spare for future referrals for family or friends, especially since they are being offered for half price currently.

I'm not sure if PM will refund you but you can submit a ticket via SIMon here: https://publicmobile.ca.ada.support/chat/

Type in your issue and select contact us/moderators, then submit ticket when these options appear and follow the rest of the prompts to finish.

[RossN]

@Bahar hi click on the ? bottom right corner ask Simon to speak to a human this will generate a ticket to speak to a moderator

[JoyLuck]

Contact a moderator to cancel one of them.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.