I was charged twice

[emilypanetta]

How do I get credited for the second charge?

[Meow]

Where do you see this double charge? On your credit card or on PM account?

[esjliv]

@emilypanetta 

Are you seing these charges on your credit  card as Pending or Approved charges?

If both are Pending,  one may fall away when authorization is complete.

[Anonymous]

@emilypanetta 

sign in to Self-Serve, to review your account, if you found at Available Funds: $ ? has the amount left,
leave it for next bill cycle the will take it from there automatically,

or Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[hairbag1]

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@emilypanetta wrote:

How do I get credited for the second charge?

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Can you post a screen shot of your payment...but edit out any personal info.

[Anonymous]

 @emilypanetta : If you see it on your Available Funds then just leave it there for your next renewal.

Edit: if it was a failed attempt at an activation then you'll need to contact the CSA's to refund that money.