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Cant remember my email address

court756
Good Citizen / Bon Citoyen

I made a brand new email address because mine was tied to another Public Mobile account.
I used it to sign into Public Mobile, selected a plan, and ordered a sim card Jan 10. It arrived today, two weeks later. My CC has been charged the $10 sim + $29 plan + tax. I can't remember my email address.

I had to make another email address to start a ticket with PM. They say they can't find me. I have been back and forth with them all day. 

If i use a different email to sign up and activate the sim, start a new plan, then i lose the $29+ tax i've been charged.

I can't seem to get anywhere with the CS agent.

Anyone have any advice?

9 REPLIES 9

RavingRaven
Model Citizen / Citoyen Modèle

@court756 

Don't give up yet. But if activation of the account is needed ASAP you can activate with the current sim card in hand and continue to hound Public Mobile and/or search for the email.

BTW....if you are porting in your wife's phone # activate with a temporary number then port in afterwards once activated and able to login to the account. Update the eversafe ID once the port completes.

court756
Good Citizen / Bon Citoyen

No dice.

I think we'll have to eat that original payment and sign up again. its tough to do in this economy😂. Thanks for everyone's help 

@court756 

You can contact a CS_ Agent to help you. Just pm them directly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

court756
Good Citizen / Bon Citoyen

gmail for sure. but it wouldve been a random username

@court756  Do you even remember what email provider you used, Gmail, Yahoo, something else?

BKNS27
Mayor / Maire

@court756 

Did you click on Forgot Email? It will show the partial email address.

IMG_0263.png

court756
Good Citizen / Bon Citoyen

zero. can't remember the email address. It would've been a dummy email because our usual ones are already tied to PM accounts. Wrote down the new address we used to sign up but must've thrown the paper out. Tore the house apart looking for it...
To be fair, its been two weeks since we set it up and ordered the sim. it just arrived today

Phil_Adelphus
Mayor / Maire

@court756   Do you not have any record of how to access emails from that address? 

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