A new credit card was sent out to me and therefore the one I had on file is no longer good

[softech]

@Kammycam19 did you try the Forgot Password link?  Once you put in the correct password, you will be ask to answer the security question.

If you cannot get through Forgot password to reset, you will have to open ticket with PM Customer Support Agent as advised above.

[computergeek541]

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@Kammycam19 wrote:

I cnt remember the log in information 

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Before anything else, have you went through the forgotten password procedure at selfserve.publicmobile.ca?

[Anonymous]

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@Kammycam19 wrote:

I cnt remember the log in information 

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@Kammycam19 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,>> you will say forgetting and they will Reset for you,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[Kammycam19]

I cnt remember the log in information 

[hairbag1]

@Kammycam19...log in to your account / Payment / scroll down to Manage my Card

[softech · Accepted solution]

@Kammycam19 

hey, you have marked yourself the solution.. so, you still need help ??  🙂

To update your card,  Logon to My Account-> Payment Tab , Manage My card and the Replace this credit card

then just re-enter the card information.

if you want to be safe, once entered, try a manual payment for an amount of $1 or so and make sure it goes through

[Kammycam19]

How do I update the previous one