cancel
Showing results for 
Search instead for 
Did you mean: 

Locked out of my account

Latifa
Great Neighbour / Super Voisin

Hello, I was locked out of my self serve account because I forgot my password and exceeded the number of attempts to sign in. I keep getting a message to contact public mobile when I opt for password reset. How can I contact them?

 

Thanks

1 REPLY 1

JK8
Mayor / Maire

@Latifa 

 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

 

Hours of operation:

You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

  • Monday to Sunday: 6 AM to 10 PM EST

 

Keep an eye on the envelope icon in the top right hand corner for a reply from the CSA.

Need Help? Let's chat.