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qhosui
Great Neighbour / Super Voisin

‎08-31-2021 12:10 PM - edited ‎01-06-2022 03:19 AM

I purchased a new plan of $35 per month on August 29th at London Drugs. I saw that a promotion for an additional 2GBBONUS was avaiable for new activations till August 31st. Can i get this Promo redeemed?

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Anonymous
Not applicable

‎08-31-2021 12:22 PM

@qhosui 

read the Terms and conditions 

* Activate on any plan $35 or more and get a free 2GB recurring data bonus for a limited time. For a limited time only. Offer available to new customers who activate online. 2GB recurring data bonus will be applied to activations on $35, $40, $50 and $70 rate plans with the use of the promo code. Offer excludes $15 and $25 rate plans. Bonus data will expire if the account becomes inactive or the rate plan is changed. Please note it may take up to 2 business days for bonus data to be applied. This promotion is not stackable with other in-market offers. This offer is subject to change without notice.

 

visit Here link,

 

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hairbag1
Mayor / Maire

‎08-31-2021 12:20 PM - edited ‎08-31-2021 12:22 PM

@qhosui wrote:

I purchased a new plan of $35 per month on August 29th at London Drugs. I saw that a promotion for an additional 2GBBONUS was avaiable for new activations till August 31st. Can i get this Promo redeemed?

Here's the terms how to get the promo...if you didn't activate on-line, you may not get it...but can't hurt to ask, huh ...

How to Get this Offer: 

  1. Submit your email address here
  2. Receive the promo code via email 
  3. Activate on any plan $35 or higher online by August 31, using the promo code to redeem this offer.

Edit...please come back and let us know what their reply is.

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Triguy
Mayor / Maire

‎08-31-2021 12:19 PM

Did you activate your account online ?

 

You could try submitting a ticket to a CSA.

Here’s when and how to contact our Customer Support Agents:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.
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Anonymous
Not applicable

‎08-31-2021 12:19 PM - edited ‎08-31-2021 12:26 PM

@qhosui 

that promo is for New customer Activate online only,

 

maybe you can try to Contact Customer Support Agent by  ,Explain your issue to
they can solve your issue, they are nice Service Team they will help you,

 

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

 

update @qhosui 
but i think the will give you a bonus for 6 month for gift 2GB Free,
because you Activated in store,
to keep a happy

 

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hTideGnow
Mayor / Maire

‎08-31-2021 12:17 PM

@qhosui  Generally speak, No.  This Promotion is supposed to be online activation only and not instore.

 

However, it doesn't hurt to open a ticket with PM Customer Support Agent and ask .  I heard of some success in similar situation before.

 


To open a ticket with Customer Support Agent, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

 

If you have problems submitting a ticket, you can also send a private message to CS_Agents (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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JK8
Mayor / Maire

‎08-31-2021 12:11 PM - edited ‎08-31-2021 12:12 PM

@qhosui wrote:

I purchased a new plan of $35 per month on August 29th at London Drugs. I saw that a promotion for an additional 2GBBONUS was avaiable for new activations till August 31st. Can i get this Promo redeemed?

You will have to contact a CSA to see if they will give you that promo. No guarantees.

 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

 

Hours of operation:

You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

  • Monday to Sunday: 6 AM to 10 PM EST

 

Keep an eye on the envelope icon in the top right hand corner for a reply from the CSA.

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