Payment

[Rosy5]

Why my payment increased the 32 to 45?

[Yummy]

- Initial price might include $10 bonus?

- Lack of of rewards due to inactivity in Community?

- Few referrals cancelled service?

- Accidental change of plan?

If you could provide screen print of your account/plan it might be easier to figure out...

[Anonymous]

@Rosy5 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[softech]

@Rosy5   What plan do you have?

Please check the Transaction History from My Account.  Maybe you can share the transaction from last 2 months and we can see if it makes sense.

[hairbag1]

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@Rosy5 wrote:

Why my payment increased the 32 to 45?

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Did your previous payment include a $10 bonus for a referral ? When did you activate your account. Did you use someones referral code ?

[JK8]

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@Rosy5 wrote:

Why my payment increased the 32 to 45?

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What plan are you on? Can you log into self service and tell us what plan you are on (Plan Details). Are you a new customer? You can also look at your payment/transaction history.