Lost my phone

[Soiapaul1]

I lost my phone I forgot my password or my secret word and now I can't get into my account to add a Sim card how do I get into my account

[Anonymous]

@Soiapaul1 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[JK8 · Accepted solution]

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@Soiapaul1 wrote:

I lost my phone I forgot my password or my secret word and now I can't get into my account to add a Sim card how do I get into my account

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Choose chat bubble in lower right hand corner to contact a CSA (Customer Support Agent).