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I am receiving Loyalty and Pre-authorization awards yet my wife on a separate account with a pre-authorization set up and joined the same day as I did. She also received these rewards for her account but they stopped in January when her bill increase...

How easy is it to switch phones? I am currently using a iPhone 5C and wish to switch to an iPhone 7 which I used on a different service provider. Phones are unlocked so is it as simple as switching the Public SIM from the iPhone 5C to the iPhone 7? T...