SIM card has not arrived

[JennyFaust]

I ordered my SIM card on September 8th and it still has not arrived (7 weeks later).

[Yummy]

That is way too long for mail to arrive. Contact agent and ask for replacement. Try to arrange delivery to post office. Mail could be lost or stolen.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[DDM69]

If you’re in a rush I’d call a Telus or Koodo store and pick it up there. Hopefully you get one soon. Good luck! 😊

[softech · Accepted solution]

@JennyFaust   the sim card likely have lost in the mail!!!

open a ticket with PM support.  Please message them with your order number here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there