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Cannot use phone even though the account is active

jojopart9
Great Neighbour / Super Voisin

Hi,

 

Made a switch in phone plans the day before my plan expired, and forgot to switch the autopayment credit card. 

My account got suspended, then I changed the credit card last night. It was only suspended 1 day or less. 

Payment was successful, account says active. However I still can't receive nor make calls. Whenever I try to make calls, it said that my account was not active. Now it's saying I have no more minutes, however my account says I have 397/400 minutes left. I restarted my phone twice. What should I do? 

2 REPLIES 2

Yummy
Mayor / Maire

Maybe you should try lost/stolen phone trick to nudge plan to become active?

What kind of minutes are those? All accounts have unlimited calls except $15 plan. I do not see any add-on for 400 minutes unless you have some old, grandfathered plan?

dabr
Mayor / Maire

@jojopart9   Try rebooting the phone or toggling airplane mode on/off.

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