10-27-2022 05:15 PM
Hi,
Made a switch in phone plans the day before my plan expired, and forgot to switch the autopayment credit card.
My account got suspended, then I changed the credit card last night. It was only suspended 1 day or less.
Payment was successful, account says active. However I still can't receive nor make calls. Whenever I try to make calls, it said that my account was not active. Now it's saying I have no more minutes, however my account says I have 397/400 minutes left. I restarted my phone twice. What should I do?
10-27-2022 06:23 PM
Maybe you should try lost/stolen phone trick to nudge plan to become active?
What kind of minutes are those? All accounts have unlimited calls except $15 plan. I do not see any add-on for 400 minutes unless you have some old, grandfathered plan?
10-27-2022 05:18 PM
@jojopart9 Try rebooting the phone or toggling airplane mode on/off.