Renewal plan disappeared
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12-14-2024 09:58 PM
Hello, I was confirmed to change my plan to the $36 plan with 500 international minutes free and be active on Dec 28. But now this plan does not show up in my account.
If I have to re-pick a new plan again, the $35 or $36 plan do not show 500 minutes included for free.
- I want to have a $35 plan with 500 international minutes. If not possible, I want to have the chosen $36 plan again with 500 international minutes.
Thank you!
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12-14-2024 10:27 PM
If using the website, check your account using the PM app.
If using app, try the website. The website is finicky. Maybe try a different web browser, clear cache or incognito mode. Or try a different device.
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12-14-2024 10:18 PM
I already did but the $36 plan still disappeared
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12-14-2024 10:06 PM
log in to your account > Manage Subscription > Change Subsription...if you successfully saved the $36 plan...you should see it's sitting there ready to be used on your next renewal date.