Help with setting up sim

[hharlacher]

Hi! I believe I let my last account expire and have struggled to get my number ported for several days. PM is showing my current number as the one I wanted to port, but I’m not able to make calls or receive texts, or even use data. The temporary number given also doesn’t work! Any one know how to fix?

[Dunkman]

@hharlacher 

Looks like that your account was also not set up properly with a failed port.  

You will need to contact customer service agent:

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hharlacher]

Thanks for the note. It was Telus and I’ve also purchased a month.

[Chalupa_Batman]

Hello @hharlacher 

If you would like to port out your public mobile number, the account MUST be active. You will need to purchase a months worth just to port. Unless it's to Koodo or Telus. I know it's a waste of money but it's what's needed.