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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 2 phones under same account

Am I able to have 2 separate phones under the same account? Or do I have to have separate accounts for separate phones?

Resolved! Slow to Login to Self Serve Account

I've found that trying to login to my Self Serve Account tends to be quite slow (it can take a few minutes). Is this normal for Public Mobile or is there some setting or something I need to configure in order to speed things up a bit?

Resolved! I lost my phone, how do i add data so i can track it ?

I can't figure out how to add a few data so I can track my phone? my data is over the limit and I need to add more data

Resolved! Data

I noticed there's no plans with unlimited data. Sounds xxxxxxxxxx, but I work at a place that has no wireless. I have the best plan with public mobile $120 every 3 mo.. been adding data here and there to keep me afloat but it's costing. Just wonderin...

Locked out of my account, and need PUK Code for sim card

I forgot my password and security question for my log in information and have been locked out. My Sim Card wont work unless i put in the PUK Code required into my cellular device. Looking for support on both matters

Resolved! How to retrieve PIN

I do not remember my PIN, please help me to retrieve my PIN.Thank you.

Resolved! Forwarding Calls Abroad (Ryan from Toronto in North Africa)

(name removed)(e-mail address removed)(phone number removed) (Mobile Abroad 24/7!)Regarding: Forwarding Calls Abroad (Ryan from Toronto in North Africa)April 18, 2022,Dear Sir / Ms., Hi it's xxxxxxxxxx, I'm from Toronto, ON, and am abroad in Rabat,...

Resolved! 3 SIM cards --> 1 phone number

For work we have 3 employees. We want to go with Public Mobile, is it possible to use 3 SIM cards for one phone number/one account. Basically we are needing this for the data. Want our work to have it's phone number so customer can connect with us ...

Disabled, Account

Resolved! Change plan

would like to change my plan from 40 dollar to the 50 dollar plan please

Please explain "mobile data" and "data roaming"

I don't understand "Data"

Puzzled by Public Mobile Service in the USA versus here in Canada

Resolved! Cancelling service

We bought a cell phone for our mother for a trip to the US. We have just returned and she does not want to keep the cell phone. Her plan is on auto payment and the payment went through today for another month. I am wondering how to cancel her service...

Resolved! Voucher activation not working

I have tried activating my voucher online and via phone and in both cases I have been told that it cannot be activated. This has never happened before with Public Mobile. Any advice?

Resolved! How to use voucher for minutes

Hello,My father is in the hospital and cannot communicate at the moment. He has all the account info for my mother's phone and she is out of minutes. I bought a voucher and sent her the code. She added successfully using *611, but still cannot makes ...

Resolved! Selfserve Reset Password function is not working

HiI am unable to login to my account so I tried to reset the password.I entered my email twice as required at https://selfserve.publicmobile.ca/forgot-password/, but then I get the response "Your login failed. Please try again."

Resolved! Phone Compatability?

The page which shows phone compatibility is not working. Does Public Mobile work with iPhone 8 or iPhone 12 mini or iPhone 12?

What's the point of this forum other then "give back rewards/points?

Resolved! Locked out

I've been locked out of my self serve account. I've tried resetting the password but it keeps locking me out. What is happening??

Resolved! I have been locked out of my account

I need some help here please.

Us talk & Text Plan failed

Hello, I just returned from a 3 day trip to Austin Texas - I travelled from Thursday April 14 and returned Sunday April 17th. Prior to my departure I added the unlimited talk, text and data plan for 15$ on Tuesday April 12. Unfortunately I did not ha...

Reactivating my account

I was on auto pay but my credit card was fraudulently accessed from another source and subsequently cancelled. I am trying to register my new card but have not been successful. Can you help?

My sim card is not working

I have a sim card and I am paying its subscription fees every month. However, the sim card does not work since I came back from my last trip (it was abroad). My subscription payment is done automatically every month. I paid for this month already, bu...

Resolved! Order tracking

Hi, I bought a SIM card 3 weeks ago, but I have not received it yet What should I do?

Resolved! Activate with only add-ons (no plans)?

I have a tablet that has sim card slot. I don't need a full plan for it, I just want to add some data on it while in Canada and do the US roaming add-on when I visit the US. Can I buy a sim card and only add add-ons? Or do I have to sign up for a pla...

Resolved! cannot change password

Hello: I have been trying for the past 2 days to change my password. I have forgotten my password and using the forgot password option there is a problem. At the email verification page where you must enter your email address twice the result is a m...

Without service for 24 hrs everytime it processes autopay

What's the point of auto pay if my service is interrupted every month. I'm considering cancelling my 3 lines.

Resolved! New Phone not working Cant get help- trying over and over again

New phone is constantly crashing with battery levels going from over 80% to 5 or 10%. Unexplicable shut downs suddenly. Tried to fix, tried to get help, totally frustrated. I have tried to get help from simon but get sent on this same loop over and o...

Resolved! Promotion

Is there any promotions for current customer or there are all for new customers?How about customers who were customer before and left public mobile before , are they considered new customer and they get promotion ?

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