[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Roaming in India like Chatr Mobile
Does public mobile has roaming in India like Chatr Mobile?
I am not receiving incoming calls!
I upgraded my plan and now I no longer receive incoming calls. All calls are forwarded to voicemail.
40$ cyber Monday plan not appearing
Hello I would like to upgrade to the 15gb data plan for cyber Monday. However It does not appear in the options. Only upgrading to 5gb of 4g data instead of 3g. I am already on 40 per month plan.
Cyber Monday text offer. One or two offers?
Is this 2 separate offers? 1. Upgrade to a $40 plan 15gb2. Another 5 x $5 RAF? That expires when? Or only works if you take the $40 plan?
$40 for 15gb change plan on renewal day
Hi, Found this comment in a post. Just wonder if it's correct. If I want to get this deal and change my plan to this plan, Do I have to change now or I can choose to change on the next renewal day? Regards.
Becoming a Public Mobile Customer
If I want to have 2 separate phone numbers, would I have to create 2 separate customer accounts using 2 different email addresses?
Upcoming Bill after Promo Code applied
Hi community, I just applied the 20OFFMONTHLY promo for renewal from next cycle (I am changing to $55-20GB). After applying the promo code, when I checked my upcoming bill. It still shows $55+tax. It should be $35+tax. Do you know if this will change...
20OFFMONTHLY deal
Hi, I'm gonna switch to $55 20gb and I applied promo code 20OFFMONTHLY. But $20 credit wont show in my upcoming bill. So my next bill will be $35 + tax or $62.15? thanks
Losing rewards when switching plans
Hi, I’m currently on at $35/3GB plan and am thinking of upgrading to the $40/15GB cyber Monday deal. I’m wondering if my monthly rewards will remain. I know public mobile changed the rewards structure to points since I got my account. I currently get...
Account number
Please how can I get my account no. Forgotten the email I used to registered before
Plans
Is someone there to help me? I’m very confused with this can’t get any help
Resolved! Do I lose my per-month discounts if I switch to the promoted plan?
I'm currently on a $40, 5 GB at 3G plan but I really only pay $33/month because of the loyalty pays, pre-authorized payments, and refer-a-friend rewards. I understand this is an old rewards system different from Public Points. I'm considering to swi...
Plans
Hello? How do I change plans - I was offered 15 g at 4G speed for $40 monthly- how do I change - is someone there? This is confusing
Plan updates
I updated my plan to the 15gb 4g speed and it was to take effect on Nov 21. I looked at my plan today and I am still on 5gb 3 g speed. I have a conformation and took a photo of it. How do I get this corrected?
Cybersale
As a loyal customer for over 2 years I am wondering if I can take advantage of the $20 off monthly sale for the 2 phone and I have
Public Mobile App?
Will public Mobile create an app for users since it is self serve? Logging in and the website is quite slow.
Portal request
i change from chartr to public mobile, i am not receiving calls. i spoke to chartz they told me that to ask public mobile to send us Portal request again. Can you please do that, thanks in advance.
Plan will not change
hi, 2 months in a row I have clicked on change my plan and bumped it to 4g and yet it still shows 3g.Is there anyone that can help? Thanks
Plans
I need help , can’t even post a question, labels and such?
Mobile phone
I just added $25.00 to my phone why do I still only have 7 mins on it ? I should have more than that I never had this happen before
Resolved! Cyber Monday Sale
Hi, It appears that there is a $40 for 15 GB promo available to me as an existing customer. Question is twofold:a) is this change in perpetuity or for a select number of months and,b) if I were to initiate the plan change "NOW" (vs on renewal) will...
Credit
How do i get a credit ?i changed plans in between my billing period I was charged twice for same month because i didn’t realize i had to select renew at new billing cycle?
2FA in Singapore
Currently living in Singapore. Trying to get access to my Sunlife account but can't since 2FA is on for my Canadian number. Not able to contact Sunlife by phone using my current plan here. They don't have a support email. Wondering if anyone knows ho...
Upgrade promo not appearing on my account
I got this text and when i click it i do not see it under my account. What do i do? Please help. Thanks Public Mobile here.Save this Cyber Monday on our 4G speed plans! Upgrade to 15GB of 4G speed data for just $40/mo. Get this deal in My Account at ...
Phone not working
I topped up my phone today, it’s active but my calls text and data aren’t working
Resolved! Cyber Monday offer
Hi, I received an sms for cyber monday which states that " Upgrade to 15GB of 4G speed data for just $40/mo". How can i avail this. Thanks
Resolved! $10 in Available Funds - Where it comes from?
I just activated the SIM and got the funds. Is this from I enalbed Pre-authorization payment? Thanks.
Plan change
A credit of 45.2 $ has been issued to my credit card for a new plan. I want a refund for that since my plan is not changed.Thanks
Switched plans to the 5GB of data (instead of 4) + unlimited mins... says I've used all voice mins.
Switched and paid ~3 hours ago. This is very frustrating. Was expecting some important calls today. Turning phone off and waiting doesn't do anything, neither does cleaning the SIM card. Anyone else experiencing this?
Resolved! Is 3G to 4G worth the extra money
My phone is still on the $15 3G Plan. The lowest priced PM $40 4G plan would cost $ 541.45 / year . My wife does have a BELL 4G plan and we conducted the following test. Both BELL and PM/TELUS share the same tower in our area.On a 1 2 3 go basis we ...
