Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I recently travelled internationally and changed my sim card to a different one. upon returning back, I replaced my sim back to public mobile but it is not working even though i have activated the plan. it would be great if you are able to send a...
Utilizing the switch plans now option and making a payment. I did not receive any of my rewards (loyalty & preauthorized payments) as a deduction against the newly activated plan. Who should I talk to?
Hello,I've activated a 4G/5GB at $40 + 12GB for 12 months on October 24th. 1. Am I losing referral benefit ($5 off for 5 months) if I am changing now to 4G/15GB at $40 permanent? 2. Are both referred and referee getting $5 off each over 5 months peri...
Before I changed plans I had add-ons for 2 gb extra data, 1000 long distance minutes, and 500 US minutes (last year's holidays bonus add-ons that have carried over every month), and now that my plan has changed these have vanished! I'm not happy, I c...
Hi there! just wanna know my account number.
ToI try to check how much data I have used but no matter how many time I refreshed the page it show I only used 130mb but I know I lve used more than this amount...
Since my former credit card has been expired,I would like to change the new one for automatic payment
My renewal date was today (October 30th) and it was automatically withdrawn from my credit card. I decided to change my plan the same day instead of waiting to the next renewal date in November. I had to pay today (October 30th) in order to change ...
my service was suspended even though im on an outo pay program. How do i reactivate?
Hi, I ordered a sim card online however I went in-store to purchase a sim card so I wouldn't have to wait. How can I cancel the online order? Cheers.
Was able to text as of three, four days ago. Went through all simon troubleshooting. Texts are not sending. I can still call and receive texts.
Trying to put new credit card information on my account for over a month but it says oops looks like there was a problem now my account is suspended,what can I do there is no one to talk too only a robot
I want the $40 for 15G promo plan. My account said too many attempt to login
Hi community. I switched from a 3 month plan to month to month and now my billing is confusing. Debits and credits all over the place. How can I have someone explore with me what’s going on? It’s seems very messy.
A new day, a new question……I upgraded my plan yesterday to the new special, $40 for 4GB and 15GB of data. I turned on my data 45 minutes ago, and have been trying to download a picture for the same length of time. I’ve rebooted my phone twice, and ...
I locked myself out of my Sim card and don't know the puk to unlock it.. I bought a new Sim card but can't seen to change it online on the website... I enter everything correctly but nothing happens when I try to complete it. I need help lol
How do I get the promo as I can't find it in my account
I am on the $15/mo plan and used to have unlimited incoming calls, now I've notice that when I go into my account it's no longer shows that I have unlimited incoming calls!When/why did PM make this change? I swear they are seriously trying to push me...
below is communication with Chat, inquiring on the promotional plan, which does not show up under my account plan options when I log in. Can you tell me how to access this offer? Yes we currently have a promo on the $40+tax plan to get 15GB at a 4G...
I switched my plan from $55-20 gb to $40-15 gb but selected switched now instead of renewal date which is Nov 26.I just paid my bill on Oct 25 could get it switched to the end of my bill cycle.
For PM to remain Viable, Thriving, and innovative, here's what I think PM should do. 1, VoLTE.2, VoIP.3, Data Only Plans.4, 5G Network Access to compliment the 4G LTE Network.5, More Roaming Countries Add-Ons, Even if it's ONLY Data, so that PPL can...
Nether my calling or texting future works since todays morning. I have an active plan and it is paid up to January
i have 2 plans with PM on 2 phones. I’d like to swap plans across these 2 devices as I own both. What is the best way to do this?
Before I have bought US roaming add-ons for 10 day talking. It was $8.00. So all I had to do was add $8.00 + tax to my account. Now there is a minimum purchase of $25.00 for add-ons! Why? Is there a way I can just add what I need? It was working grea...
I have exceeded my login attempts to my self-serve account. how long until I can try again?
Just bought a SIM from the website... in the mailWant to take advantage of the 15gb for $40.Will I miss the window, waiting for the SIM?
I have a grandfathered $40 3g plan with 5gb. I am looking to switch to the new LTE 15 GB plan also at $40. According to plan details, the only difference I see is unlimited talk versus unlimited minutes in the new plan. Are these the same? And are ...
Cannot find promotion for $40 /15 GB
The SIM card on my phone keeps saying it is not available. So at the moment I have no mobile data, can't make phone calls or send and receive text messages. I believe I need a new SIM card but where do I go?
I switched to the 15 gig/40$ plan Friday night. Data was working fine until just now - it's gone. Mind, the data isn't gone - I checked my account and it says I have 15 gigs (that's wrong, because I've used some). Data Witness says I still have over ...
