Overpayement

[Marc-Etienne]

Hi, When I activated my account, I had trouble and it did not work 3 times.

On the 4th time, it worked. However, they charged me 4 times 45,99 on my Credit card and reimbursed me only 2 times. So I ended up paying twice the amount i was supposed to.

I don't see any contact number to call, it creates an error when I tried to create an help ticket and now am creating this message, so hopefully it can be resolve.

I don't know who to call and how. Can someone help me please. Thanks

[Triguy]

You are better off to leave the credit in your account to pay for your next renewal.  If you need to contact a CSA then submit a ticket.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Dunkman]

@Marc-Etienne 

Do you see any available funds in your account?  

If you see the available funds of $40, you could use for next month's payment

If not, you will need to contact customer service agent to get refund.

Click on chat icon on right lower corner of website.  Type:  payment problem.  Follow prompts to submit ticket for CSA help. Check your private message inbox for response. May take several hours for response.  

[Anonymous · Accepted solution]

@Marc-Etienne 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck