how do I get on my accnt

[Maverick4]

how to get onto accnt

[esjliv · Accepted solution]

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@Maverick4 wrote:

how to get onto accnt

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Hello @Maverick4 

Have you ever created a Self Serve account before?

If not, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

If you have registered for an account previously, and your account has not been suspended in non-payment status for over 90 days (if so, your account is closed and phone number is lost); and your Forgot your Password is not working, contact CSA to help you get back in to your Self Self account.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

[JK8]

@Maverick4 

First of all don’t post personal info here.

Do you know the email address to your wife’s account? You can then use the Forgot password link.

[Anonymous]

@Maverick4 

Finding Your Account Number

To find your Public Mobile account number:

1. Sign in to Self-Serve account
2. From here, your 14-digit account number can be found in the top right corner.

If you don’t have access to your Self-Serve account, please click here to start a conversation with our virtual assistant SIMon to submit a ticket to our Customer Support Agents.