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Account overpayment

George725
Great Neighbour / Super Voisin

I made a payment on my account today and it went thru twice. I need 1 reversed.

3 REPLIES 3

Merlin123
Great Neighbour / Super Voisin

I have been double charged for April May and June

DennyCrane
Mayor / Maire

Generally speaking, refunds aren't possible. Even if you could convince them to, it would probably take you more than a month to get it back anyway, at which point you'd have to make another payment. Just leave it as a credit on your account and it'll get used next month.

fixin1
Deputy Mayor / Adjoint au Maire

@George725 - Could you explain? Made two top ups?

Your remaining balance in your account will roll over to the next month.

If you are seeing two charges, one pending, one charged, please ignore that, but if both are charged and you have $0 in your account and you didn't change plans to change now, please contact CS_Agent to fix it:

Submit a ticket via Chatbot:

fixin1_0-1714836718938.png

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

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