Account overpayment

[George725]

I made a payment on my account today and it went thru twice. I need 1 reversed.

[Merlin123]

I have been double charged for April May and June

[DennyCrane]

Generally speaking, refunds aren't possible. Even if you could convince them to, it would probably take you more than a month to get it back anyway, at which point you'd have to make another payment. Just leave it as a credit on your account and it'll get used next month.

[fixin1]

@George725 - Could you explain? Made two top ups?

Your remaining balance in your account will roll over to the next month.

If you are seeing two charges, one pending, one charged, please ignore that, but if both are charged and you have $0 in your account and you didn't change plans to change now, please contact CS_Agent to fix it:

Submit a ticket via Chatbot:

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If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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