Automatic payment troubles

[Gregsayer]

We have automatic payment but service cut off for nonpayment  Have been using automatic payment for over 6 months with the same card with no changes. Wish you could actually talk to someone so they could tell you what to do 

[Ginseng]

This also just happened to me today. I've had auto pay setup with same card no issues. Until today I got a text saying plan not renewed and my service was cutoff until I manually paid online.  😞

[Meow]

Sometimes it does happen for autopay to fail.

Add funds manually and service should resume (or 'resume' button should be there).

[softech]

@Gregsayer Autopay could fail occasionally, please login My Account and click Pay Now and Resume Services to make a manual payment to resume service