Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently cancelled my credit card and got a new one since i lost it. My autopay did not go through due to this (new card #). I just replaced my old card # with my new card # under the manage cards feature or whatever. So going forward I'm sure it w...
Hi,I am currently paid until mid July, but am now shopping for a new device and probably a new plan with a new provider. I don't need my current number either. What do I need to do to cancel my Public plan? Thank you,Mark
Hi, I received a "Come Back" promotion for $15 off my bill for 12 months specifically for my email address, and the offer is due on June 30.So I ported out my current service with Fido to PM today. But after I ported into PM and signed in to my accou...
Just signed up to Public Mobile and transferring a number from Rogers. when do I switch out the SIM Card?
Its been an hour now, so Im close to sending my sim card back for refund. The idea is I should be able to activate it. I have added the old account name, my alt contact number, and the correct serial number for my iphone. Note that the order of addin...
I asked for help couple of weeks ago regarding a mod looking into my account. The lazy Mod didn't even look into my account. All the Mod did was repost the same information that I gave to them, back to me. And other info that I already knew or could ...
I have had service interruption for the last 2 months and would like something to be done about this months payment to activate my account
Hello; I just got Public mobile about a month ago and switched to my old apple phone. I need to have imessage working, but so far it will say waiting for activation, then activation unsuccessful. So far I have:-Updated my phone-reset network connecti...
Is there a human being I can talk to at public mobile?
I got same amount of bill each month for almost a year, but in June bill, I was charged with extra amount on my credit card, how do I get my money back? thanks a lot for your help and reply in advance.
Of late I noticed that every month 31.64 has been charged to my credit card. However, in my payment history it is billed 30.00, which is correct as per my plan and rewards.Why it is so? Why the credit card billing is more than the actual billing that...
Moved to The Lounge: This is Bell billing matter and unrelated to Public Mobile service .
So can someone tell me how I can remove my $ 5 dollar fee I have to pay for every month even though I am totally deaf and have been on Public Mobile for 3 months now with only using my phone to try to stop TELUS Scams they want you to buy. Worked ...
I just registered for a new plan.however I cannot activate my phone because the person who gave me the phone cannot remember the username or password.i would like to discontinue my data until I get a new phone.vilma
Does the Note 9 model 960U work with public mobile? I saw a post saying text/calls works but does LTE data work fine on it? thanks
I was a PM customer up until a year and a half ago, and received an email a few weeks ago with a discount promo to come back. I ordered a new SIM and went to activate it and was unable to, due to the username being deactivated. I spoke with live cha...
Hi all, I have been with PM for 6 months without issues. This morning my ios10 phone lost connection. I see LTE but there is no internet connection. I checked APN settings and they look good. I checked the self portal and account is active. I've reb...
when I use cell phone . they show Not register network...…... can you fix my cell ???
Hello There, I signed up with public mobile at a store in my area. For some time, i have been buying the vouchers and topping it. But recently I wanted to make a change to my account, problem is, I cannot create a self serve account because when i ty...
Here's what happens if you lose your phone and choose to suspend your account: 1) Once you realize your phone is really lost, you click "lost/stolen phone" under "Plans and Add-ons". The only option there is to suspend your account, so that's what yo...
Hello community, Anyone else having network issues this morning. Unable to make outgoing calls. Eliza5
So i just noticed that the numbers of minute call keep adding up in my $15 plan even with the incoming calls. Am I missing something?
French Forum
Question in subject. Searched all over wasn't able to find the answer.Thanks!
I have been disconnected though my auto payment is on and is only due today 14-Jun. no way to contact public mobile. Moderator service is horrible. Can anyone help how to get account reactivated?
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