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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Phone line busy all the time

My phone line has busy signal all the time and nobody can call me. How can it be reset?

Resolved! Promotion

How long are the Black Friday Promotions going on for?

Resolved! Plan isn't working

I topped up my service today and changed to the exact same plan but at a lower rate. Payment went through on my end, PM says line is active yet I do not have service. Put a service ticket, still waiting to be contacted

account

I registered a new card, but I don’t know why I didn’t bind my email address, and now I can’t log in to the account to pay, what to do about this problem?

Resolved! Out of country for six months

I will be out of the country for six months, so the 90 day window of not using auto pay will not do. Should I just cancel my phone? Six months of payment for nothing is not sitting well with me.

Resolved! Payment won’t go through

When I sign in it says my plan has been de activated due to a late payment. I made a payment this morning that said it went through. I didn’t have service so I went and signed in again and it said I was still de activated. Clicked payment history and...

Resolved! My Account showing Old Plan?

Good morning all, I upgraded to the 15gb for $40 plan on November 6 and they payment was taken successfully and I signed in a day later to ensure everything looked good and it showed the new plan. Logged in this morning and now it says my current pla...

Resolved! Plan change did not take effect

Good morning,Well before my renewal date I did a plan change to take effect on renewal. Public Mobile charged my cc the new amount but the plan has not changed after 2 days. Restarted my phone as directed but still nothing. I am not happy that I am b...

How about this new community.

Every now and then I pop into this antiquated community system and am seeing a ton of people complain about PM offers and rates. I see how badly the site is designed with no app. No support number, no live chat, and apparently it was deigned like thi...

Can’t remember what email address I set up account with

I set up my daughters account separately and now I cannot remember what email address we used. We’ve tried everything we can think of. How can I reset it?

Resolved! Change plan

Hi I m new if I have plan 15 G for $60 now Public mobile have good deal same just only $40 can I change ?

Resolved! Hearing voice message using another phone

Hi, could someone please let me know how to hear the voice messages from another phone. I have PM phone if someone leaves messages on that, can I use my another cellphone to listen voice messages. Please adviseThanks

Resolved! Requesting port out of Public Mobile did not receive SMS

As the subject says. I am requesting a port out of a Public Mobile and didn’t receive the SMS to confirm the port.

Resolved! Over payment

I added the $20 USA plan for 10 days. I tried to use my cell this evening and a recording came on and said i had used all my minutes, told me to add more $$. I thought maybe the $20 i added this a.m. had not gone through, so i added $20 again ??? How...

Resolved! Student Benefits

Are there any benefits offered by Public Mobile to students?

Resolved! Exceeded max login attempts.

I have reset my password but when i tried to connect it says : Exceeded max login attempts. Plz to help

Cannot login into my account to update my info

How do I get in to my account no matter what I do just need to update my account or how do I register again?

Resolved! porting issues from Eastlink to PM

It has been over 2weeks now. Porting from Eastlink to PM. Calls, texts work on other PM customers. I can call Eastlink customers, but i cant send/receive texts, or receive calls from Eastlink customers. When I check my voicemail, it still says yo...

Data usage?

Hi Admin,I activated a new line on Nov 15 and today I log into my account and noticed my Data usage is 2.51GB but when I check the history log and it shows only 19.42 MB on Nov 15 and 8.47 MB on Nov 16. How can it be 2.51 GB of usage?Thanks Plan Usag...

Resolved! 12 gig bonus

So after reading a little further, I wanted the 5 gig plan for $40 with the 12 gig bonus...that's not what I got...I got $40 for 15.. anyhow, I don't know what to do about it so I guess I'll leave it be.

Resolved! Activation

Can you use a prepaid voucher to activate or only credit/debit?! Can I get a refund? How long are vouchers good for?

Switching plans stay at same rewards program?

Resolved! Password reset not work

I was away for several months and our IT guy tried to change my cc but the password reset emails verification don't actually arrive in my email (nor spam nor all mail and yes we know how to check!). Now the account has gone dormant so I'm stuck and w...

Resolved! Password reset

Trying to reset my password, but won't wok. Keeps telling me an error has occurred. Tried different browsers. What can do?

Resolved! Transfer my number but keep my service

I would like to port out my number to a different provider but at the same time, I would like to give my current plan to my son. Would I be able to use the "change my number" transfer my number? Should I be signing up with the new provider with a tem...

Resolved! I added 40.25 but only 35.00 showed up what happened to the 5.25?

I added 40.25 but only 35.00 showed up what happened to the 5.25?

Resolved! 12 GB bonus data

I switched over to public mobile yesterday. I selected the $40 plan with 15 gigs and a bonus 12 gigs for one year. I know it's only been 24 hours but shouldn't the bonus data be on the account when it's created?

Resolved! Lots of SMS being sent to #474663

I just went and checked my Usage History. There are tons of outgoing messages to the number 474663. Anyone know why is this happening?

Resolved! Tickets

Hi! I have put in a few tickets, because Public has charged me twice when I signed up. But no one seems to be answering my tickets. Is there another way to get thru to someone?thanks

Data really slow

My LTE data is registering on fast.com at 1.3Mbps. That is not ok. I need it to be fast like I paid for. How can we correct this?

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