Deleted old email and forgot password

[Sao]

Hi I no longer have access to the email I used to sign up as I deleted it. I also forgot my password so I can’t reset my password using my email. I need to log into self serve and there are no valid options with the chatbot. 

[Anonymous]

@Sao 

 you hae to Contact Customer Support Agent by CS_Agent , Explain your issue
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,>> you will say need change,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[softech]

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@jib_tech wrote:

@JK8 

How come I can't bravo anyone anymore it gives me a red warning?I can only give you one of these👍or maybe one of these💪lol!

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you can try it on my post again  🙂

Yes, there is a limit to how many bravos in a minute or so.  Not sure if it is something new or it has been there but just no one notice.  But there was a post last week talking about this too.

[cellphoneuser1]

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@jib_tech wrote:

@JK8 

How come I can't bravo anyone anymore it gives me a red warning?I can only give you one of these👍or maybe one of these💪lol!

---

There's limits on bravo giving. You gave too many quickly.

[jib_tech]

@JK8 

How come I can't bravo anyone anymore it gives me a red warning?I can only give you one of these👍or maybe one of these💪lol!

[jib_tech]

@Sao 

You have to contact the CSA's and give them a new email. They ask you some questions like your birth date and stuff then you can change it.

[JK8 · Accepted solution]

@Sao 

Contact a CSA. Second option is easiest.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Hours of operation:

You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

• Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in the top right hand corner for a reply from the CSA.