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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 90 min time frame for transfer

Hello, Does anyone know what happens if the text message received for line transfer is not responded within the 90 min time frame?

Making a payment

Having trouble making a payment with my

Resolved! credit card update

Do I need to update my credit card info when only the expiry and the SC changes (I received a new one; same number, just these other 2 factors changed)?

Voice mail

My voice mail is not working. When I call there is nothing after the connection. Those calling me hear my recording and leave a VM but when I use the public number to call (bc I can’t do it the other way) it says I don’t have any voice mails. Ive res...

Resolved! Overbilling?

The day I opened my account, Public Mobile charged me 28.25 three times on my credit card. Was that a mistake or will it be credited to my account? I don't see it when I look on my account.

how to create a ticket

Cancel my order

I have ordered for a new SIM card. It seems the delivery will take three weeks. So I would like to cancel it. We never know either you or me ever live for three weeks. Cancel it sir

calls

I cant receive or make calls. I have reset my phone, checked airplane mode and all possible ways but still I cant receive or make calls

Resolved! Different size SIM card

Present phone takes a micro size SIM card and SD card. What should I do if I wish to switch to a phone that takes nano size SIM and SD cards?

Resolved! mod help

can a member from the mod team contact me

adding minutes

when adding minutes onto my account it states that they can not help me at this time is there anyone that can help me with this?

I have ordered for a new sim card.

Madam/sirI have ordered for a new sim card for a new connection. i have not received the card yet. I was told that i will get it within three days.? will i receive it?

Change plan

Sir I have change my plan last month I was using 25 dollar per month plan I have changed it to 40 dollar per month plan they deducted the amount 45 dollar from my account and today when I checked my account because today is my renewal date and when I...

HD voice or other high quality audio on 3G in Canada?

Dear humans, here is a question Google cannot help me with:Is there such a thing as HD voice on any of the 3G network in Canada?Or, more generally, is there any 3G network in Canada with codecs providing better voice quality than G.711 or G.729?Thank...

Line transfer did not work, what now

Hi, I tried transfering my line from rogers to Public and it seems rogers did not get the confirmation text, now I need public to send another line transfer request. Does anyone know how to get that done?

Resolved! My SIM card activation

I just activated my Sim card and when I phoned my cell phone from a different phone it went straight to voicemail. I urgently need this fixed please. thanks Keith

Resolved! My phone is suspended I was on autopay

My phone is suspended I was on autopay

Resolved! adding phone

I want to add a second phone to my plan. What are first steps? Thanks

Change of phone SIM not recognised

Hi ! I have had a flip phone for many years. Just changed to an iPhone (8 or 7, not sure).I have the SIM card which is the right size. But when I put the new SIM card in my phone, it doesn't work. What am I supposed to do ? I presently have the chea...

Mobile data stopped working

My daughter's phone. For many months could not get data to work. Apparently initial setting of APN was a bit off, finally resolved by deleting the APN and re-entering everything again. So she had data for a while (1G prepaid plan). Then suddenly, a...

Resolved! New Plan - what about rewards?

Hi there, I joined Public Mobile years ago (maybe 2017?). My current plan is $120 for 90 days. I'm looking at switching into the current $40 for 30 days plan that they're offering (it gives me more value for the same money). When I change my plan do...

Resolved! where can I find a list of winner on iPhone 13 draw contest? has the winners been annoused?

where can I find a list of winner on iPhone 13 draw contest in the new rewards account ? has the winners been annoused?

Resolved! I just want to submit a ticket but I don't have the option to do it

This billing cycle I believe my bill was paid on the 13th and I went to another provider on the 18th How do I get some money back as I only used it for a few days and it won't let me submit a ticket to ask somebody I don't have the option to submit a...

Resolved! Voucher please reset my data and monthly plans now early to regain access to my phon

Hey reset my data

Data plan

Hi,I use $40 plan, I was supposed get 5 gb of data, however, I don't see any history that I have or I used any data grom that 5gb.

Resolved! Date usage

Why my data usage is deducted from "$0 Free holiday giveaway:1gb add-on" instead of my regular gb that comes with my plan? I did not exceed my gb usage.

Stolen Phone

Hello there. To whom it may concern, I had my phone stolen a day or two after adding a top up. And after being unable to unfortunately recover the device, I was wondering if I could possibly get a refund on the top up amount please?

Resolved! Traveling from Ontario to BC for a few months

Hi all, My father died, so I'll be travelling from Ontario to BC in a month from now. I just have a basic plan, and I wanted to know if my text messages will still work in BC? (My remote work uses my phone number for 2-factor authentication by text) ...

Resolved! account configuration

Can my account be configured online or do I need to go to a store to activate a plan?

Resolved! Payment not going through inspite of putting active and working credit and debit card details .

Unable to recharge or make a payment . Tried by multiple active and working credit cards and even debit cards , but payment does not go through @CS_Agent May I know if public mobile has blocked me from making successful payment from cards?! Because t...

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