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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Made my payment how long does it take to activate again

Resolved! Can i change my email address?

Can i change my log in email address?

Resolved! Can not receive a call

I have received a voice mail that my public mobile line is not able to receive calls and check the website. I don't know where to go what do pls help me.

phone number was sold

I got a number of calls from same number a few days now..i decided to answer today person asked me if this is my number?I said yes..he said oh no wind sold me this number and its on 4 thousand flyers for hand sanitizer..i said i am no longer with win...

New customer; but no service

Resolved! Returning customer - Signed up with PM after receiving a promotional email

I have to tell you guys, I'm impressed with PM so far .. used to be with PM, my first experience was a little off due to a SIM card issue, but that's no PM's fault, and I remember the guys on the forum helped out a lot, thanks guys, you're all very h...

More data

Will there be more plan offering more data anytime soon?

New to Public

Just switched from Bell, so happy to try out Public. So easy making the switch, let me know if you have any tips!ThanksAA

Resolved! My credit card expires

Resolved! Need to close my account due to vocal cord operation and get refund on account balance

I need to have a moderator respond to my request of account closure and refund of account balance because I am having a vocal cord operation that will prohibit me from talking for a time unknown. How do I go about getting this accomplished?

Resolved! SIM card not arrived

I ordered a Triple Punch SIM Card on June 8th. As of today June 18th (10 business days later) I have not received it (my order #redacted). Can I get a new one sent to me? By the way, your 'Get Help' form did not work to automatically create this req...

Resolved! Unable to make calls

I am using 100minutes canada wide talktime package and have used only around 5minutes of it. Yet I am unable to make any new calls.

Edit: solved. CC had expired

Solved. Turns out the credit card had expired today

Inaccurate data usage

Hi, I've added 1 GB to my plan yesterday and 95% of It has gone. I have had my data turned off for most of that time and I've used it to receive a few social media messages and respond. We have moved into a new place and have no Wi fi till the end...

Resolved! switch from Koodo

I would like to switch my service from Koodo to Public mobile. I have just paid off my tab, (which will be included on my next statement (July 2)) and was wondering if I could switch my service immediately or, am I required to wait until Koodo receiv...

Account

Anybody knows why i cannot pay for my account. This is the message i keep receiving. Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been ch...

Resolved! Ordered Sim Card, Entered wrong address

I ordered the sim card online but accidently entered 1 number wrong in the street number shipping address. How do I get this adjusted?

Resolved! Wifi calling and sms textiing

Hi people I have a samsung S6 just regular not edge.model number SM-g920w8. android version 7.0. Last update was june 1 2018. I been trying to turn on wifi calling with no avail. I dont see anything saying wifi calling. Is there any hope without upgr...

Security question

My daughter has a plan and she wants to change method of payment but she forgets security question how do you reset it

Resolved! Loyal Old Member porting back to Public with 15$ discount 1 year

My number was originally Public Mobile and I ported it to some other network. Few days back I received an email from public mobile that if I port back to public then I will get 15$ a month discount on 40+ $ plans for 1 year and 2$ discount for auto p...

Resolved! AutoPay

I set up autopay already when i first actived my service. but why the system shows up that my account has been suspended. which as for today should be my payment date for the bill. can someone pls explain to how this pre auth thing works for public m...

Phone number

HiI recently changed my phone number, and would like to go back to the old number. How can i do this, i purchased another sim, but can't get my old number back. My old number is still associated to my account and shows up as an alternate number on ...

Resolved! delete

delete

Resolved! 2nd month free with email registration

Does anyone have a screenshot for the 2nd month free promotion in May where you had to register your email first? I did so but still haven't received any credit for the 2nd month yet. Have a feeling I'll have to fight with PM to get it.

Resolved! Missing credit

I do not see $1 off from my bill for "referring a friend" and this friend is still a customer of Public Mobile. Who can I ask to get the reward onto the bill? Thanks

add on didn't work

my add on of talk and text in the U.S. didn't work but I was charged anyway

Resolved! Is there any comparable service provider to PM?

Hi all - I recently moved to PM from Koodo (with them for over 10 years!) and I got thinking, that I would have accrued so many loyalty points had I been with PM for that same length of time (I know PM hasn't exist for that long). But I wish I had th...

Resolved! Changing plans

Hello there, I'm looking to change or upgrade my current plan. I have been recently charged in auto pay for my current/old plan but I want to turn over to the new plan as soon as possible. Is there a way I can upgrade and pay the difference or do I h...

Resolved! Phone telling me I have no long distance?

Incoming calls are going straight to voicemail and outgoing are telling me I do not have a long distance plan ? The calls are local 100% sure. I have 2 public mobile phones both running on IPhone 6. No issues with one , this one is giving me this tro...

Resolved! Change number

I want to change my number to my old Kodoo number. I was told I had to log in here. Now what?

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