Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
We are trying to activate our sim and move our phone number over from chatr. It keeps saying to give a valid Canadian number and we haven't been able to submit a ticket yet because it can't seem to validate our email address either. Keeping our cur...
My wife forgot to use a referral code when registering my SIM card. How can we fix this
If I buy a roaming add-on, 250MB for example, is the daily limit 250MB? Or can I use more than that and just have it expire faster?
I can call and text out with my old mobile number that I ported to Public Mobile. However, incoming calls won't connect wit te new SIM cars in. Calls go directly to my old voicemail box with Freedom Mobile. Help!!!
I signed up my daughter recently and just got this text it doesn’t say when it started just that it ends Sept 30th and I literally signed her up a week ago… *** Public Mobile here. Refer-a-friend so you and your friend can save $25. Until September 3...
Hello, I am trying to activate my new sim and transfer my existing number with Fido to Public Mobile, but it is not recognizing my phone number as a Canadian number.
I understand that Public Mobile uses LTE but at 3G speeds. Because Telus and Bell share the same towers, do Lucky and Virgin have 3G speeds on the LTE network too? From my understanding, from a couple years back, Rogers actually still uses 3G with Ch...
Since the new update it is literally the slowest website I've ever visited. Some buttons either take forever to load or don't work at all. It's become next to impossible to add funds to my account or purchase add ons.
Hi, I bought a SIM Card for my parents when they came to visit Canada. Now, I would like to deactivate it so I don't have to pay for additional months. How can I do it? The only option I saw was to deactivate pre-authorized payments. Thank you!
And will there be SIMS to buy quickly??
I am trying to get sim online and on a plan it won’t accept my address
Hello, I have setup auto payment set up but for some reason the payment didn't go through and therefore, my account has been suspended. When I go to my profile to reactivate the account by making the payment, it keeps saying "Oops! Something went wro...
it says i can transfer my landline number but when i enter it, says not a valid number
Addon data disappears far faster than original 8 gig. I bought 1 gig addon - and it only credited .5 gig What gives? Think this has happened before. What a scam
Every option I choose from the self-serve portal main page says the page is not found or is under maintenance. I cannot do anything. I cannot add add-ons. I have no data and need to add data. When will it be working again!
Can't change address cause TOWN not listed in dropdown
The calling and receiving function for use of cell in Sylvan Lake is still not working since the previous Friday 16th, with lots of info reported to various agents and escalated to your tech team!! When is this issue going to be fixed!! This issue ...
A little frustrated here, I had data addons on my account taking my data up to 16GB i believe (I can't recall the exact amount) but I ran out of data today - first time ever, so logged in and checked my account to notice all my data add ons are gone....
My auto renew is set up and there is sufficient funds on the card why is it not renewing?
My credit card was charged twice for a US roaming package on the same day, and I did not get the package. When I was trying to buy the package, the Web site kept malfunctioning, so I am not surprised that the card was charged twice, because I re-ente...
This has caused me the inability to log into my original public mobile account, as it is 2fa secured. How do I get around this? I have no old browser to use or device to help me navigate past this. I made this new account, what can I do? Is there no ...
Sim cards are not arrived yet.If I know your terrible shipment I've never ordered.You sent a message to activate sim Even though Sim cards are not arrived yet.What's wrong?How can I activate without sim card?You'd better to track my order sincerely.
Repurchasing options for Roaming US should be updated. Given the fact that the roaming package expires in 10 days and if you let the plan laspe pass the 10 day period, there is a 24 hr window before you can re-add the same package. Signing into one'...
I’m trying to find out what my account number is
Good morningMy partner signed up for Public Mobile in July and he has not received his $10 Credit and I have not received the Refer A Friend Credit. He used my code as we were together when it was put in.Let me know what I am supposed to do pleaseRea...
