Community

Resolved! New Sim

I just bought a new sim card for to replace the one that quit in my wife's phone. I have entered the new sim # but the system will not allow me to log in with my existing account info. It wants me to use a new email address. If I do that I will lose ...

Resolved! Data Plan Change

I upgraded my data plan on Nov 22.  On my account, I saw the new plan start from Nov 22 - Dec 22 and I have used 2 gb out of 15 gb.  However, I noticed that my phone still has my old plan (5 gb from Nov 1-Dec 1) and the data has reached its limits an...

Resolved! 7-eleven speakout

Hi, I am in British Columbia and I am trying to transfert my 7-eleven speakout wireless mobile phone.  So far I have been charged twice on my credit card and it still does not work.  I get the error code 821.  I entered Rogers for the service provide...

Resolved! clarification on public points rewards

it states : " After you join, you'll also earn 10 points for every 12 months you stay with us "is it cumulative as in per 12 months per 12 months ?  i.e.  10 points after 12 months and then after another12 months does it become 20 points.... and so a...

Resolved! The 4G data is very slow

Resolved! How to check the porting number status?

I ported the old number from koodo 4 hrs ago. I saw more posts that said it could be done in 2-4 hr. I did confirm the old number through text message but didn't hear back from Public Mobile. Can anyone provide me with customer service contact info t...

Resolved! Roaming services

I wish to add US Roaming 

Resolved! No calls being received, calls going straight to voice mail

I have done all the required tests to get me to this ask. I am a new customer and it has been two days since signing up and transferring everything on a mobile phone. What gives? Anybody? Is it just busy on the PM side of things? Reboot phone checkta...

Resolved! Can't send or receive messages to and from others

I just switched my plan from fido to PB last Thursday night.  But I still can't receive text messages from others, I can't send messages to some people (Shaw customers).  I can only receive messages from PB customers.What is the problem? Anyone can h...

Resolved! $45 20 GB

I recently signed up for the $45 for 20GB plan. Is this for a set time period like the $55 plan or is it permanent? 

Resolved! How can you tall to someone from public mobile. So tired of this company.

How can you get help from them?

Resolved! US Roaming status missing

I bought US Roaming talk and text about Nov 13. During the following ten days I would check my account which always showed I had 10 days left. I did not. Then when that ran out I bought a talk text and data bundle about Nov 23 and it is working but I...

Resolved! Access to account

I can not log in to my account even after i reset my password.

Resolved! PUK code

hello, I tried to add a pin to my SIM card and I failed 3 times...Now I need a PUK code to reenable it...    

Resolved! How long should it take to port phone number?

I'm just in the process of switching to public mobile. I went through the online form for activating my sim card (which I have in hand) with 4 steps, create account, transfer phone number, choose a plan, and payment. At the end of the form I see a po...

Resolved! Account no

Please how do I reply to previous existing message from csa 

Resolved! Do Punkt phones work with Public Mobile?

I'm in Alberta and I was wondering if Punkt phones work here on Public. Thanks in advance for your help. 

Resolved! Overpayment

I changed my plan and paid it today. I was not getting a confirmation of payment so tried 2 times more. Low and behold I 3 payments. Please refund the $86.00 overpayment.

Resolved! Calls Dropped

Since yesterday, both my Android and my wife's Apple device are experiencing blipping during calls and outright call dropping. This is occurring in different location (many km apart) I have reset the network on my phone / tried Airplane mode off and ...

Resolved! Data all used and just started monthly usage

Today is first day of monthly usage and my account read 10.5G used!  What is going on?

Resolved! Cyber Monday Deal Question

Hello Everybody! I am looking at signing up with Public Mobile, and would like to receive the Cyber Monday deal of $35 for 15 months, that expires today.I have to order my SIM cards, so won't be able to activate today. Am I losing out on the deal or ...