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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! My SIM card activation

I just activated my Sim card and when I phoned my cell phone from a different phone it went straight to voicemail. I urgently need this fixed please. thanks Keith

Resolved! My phone is suspended I was on autopay

My phone is suspended I was on autopay

Resolved! adding phone

I want to add a second phone to my plan. What are first steps? Thanks

Change of phone SIM not recognised

Hi ! I have had a flip phone for many years. Just changed to an iPhone (8 or 7, not sure).I have the SIM card which is the right size. But when I put the new SIM card in my phone, it doesn't work. What am I supposed to do ? I presently have the chea...

Mobile data stopped working

My daughter's phone. For many months could not get data to work. Apparently initial setting of APN was a bit off, finally resolved by deleting the APN and re-entering everything again. So she had data for a while (1G prepaid plan). Then suddenly, a...

Resolved! New Plan - what about rewards?

Hi there, I joined Public Mobile years ago (maybe 2017?). My current plan is $120 for 90 days. I'm looking at switching into the current $40 for 30 days plan that they're offering (it gives me more value for the same money). When I change my plan do...

Resolved! where can I find a list of winner on iPhone 13 draw contest? has the winners been annoused?

where can I find a list of winner on iPhone 13 draw contest in the new rewards account ? has the winners been annoused?

Resolved! I just want to submit a ticket but I don't have the option to do it

This billing cycle I believe my bill was paid on the 13th and I went to another provider on the 18th How do I get some money back as I only used it for a few days and it won't let me submit a ticket to ask somebody I don't have the option to submit a...

Resolved! Voucher please reset my data and monthly plans now early to regain access to my phon

Hey reset my data

Data plan

Hi,I use $40 plan, I was supposed get 5 gb of data, however, I don't see any history that I have or I used any data grom that 5gb.

Resolved! Date usage

Why my data usage is deducted from "$0 Free holiday giveaway:1gb add-on" instead of my regular gb that comes with my plan? I did not exceed my gb usage.

Stolen Phone

Hello there. To whom it may concern, I had my phone stolen a day or two after adding a top up. And after being unable to unfortunately recover the device, I was wondering if I could possibly get a refund on the top up amount please?

Resolved! Traveling from Ontario to BC for a few months

Hi all, My father died, so I'll be travelling from Ontario to BC in a month from now. I just have a basic plan, and I wanted to know if my text messages will still work in BC? (My remote work uses my phone number for 2-factor authentication by text) ...

Resolved! account configuration

Can my account be configured online or do I need to go to a store to activate a plan?

Resolved! Payment not going through inspite of putting active and working credit and debit card details .

Unable to recharge or make a payment . Tried by multiple active and working credit cards and even debit cards , but payment does not go through @CS_Agent May I know if public mobile has blocked me from making successful payment from cards?! Because t...

Resolved! Can't connect to network

Hi have just transferred from Telus and since then my phone says unable to connect to network (even when I manually select it - I can see the network!). I thought maybe I messed up the new sim card so I bought a new one but I have the same problem. M...

Problem with data

I have some data that requires me to turn on my cell data in order to use it. Over the month or more I cannot use any data unless my phone is connected to wifi. Can you help? I have restarted my phone and turned data off and one. Thank you,Angela P...

Resolved! Damaged SIM card and phone

Hi all. My wife's phone fell into the fire pit. No more phone or sim card. Plus she changed her email address and I can't activate the new sim card because of two tier security. Help?

Resolved! 2 phones under same account

Am I able to have 2 separate phones under the same account? Or do I have to have separate accounts for separate phones?

Resolved! Slow to Login to Self Serve Account

I've found that trying to login to my Self Serve Account tends to be quite slow (it can take a few minutes). Is this normal for Public Mobile or is there some setting or something I need to configure in order to speed things up a bit?

Resolved! I lost my phone, how do i add data so i can track it ?

I can't figure out how to add a few data so I can track my phone? my data is over the limit and I need to add more data

Resolved! Data

I noticed there's no plans with unlimited data. Sounds xxxxxxxxxx, but I work at a place that has no wireless. I have the best plan with public mobile $120 every 3 mo.. been adding data here and there to keep me afloat but it's costing. Just wonderin...

Locked out of my account, and need PUK Code for sim card

I forgot my password and security question for my log in information and have been locked out. My Sim Card wont work unless i put in the PUK Code required into my cellular device. Looking for support on both matters

Resolved! How to retrieve PIN

I do not remember my PIN, please help me to retrieve my PIN.Thank you.

Resolved! Forwarding Calls Abroad (Ryan from Toronto in North Africa)

(name removed)(e-mail address removed)(phone number removed) (Mobile Abroad 24/7!)Regarding: Forwarding Calls Abroad (Ryan from Toronto in North Africa)April 18, 2022,Dear Sir / Ms., Hi it's xxxxxxxxxx, I'm from Toronto, ON, and am abroad in Rabat,...

Resolved! 3 SIM cards --> 1 phone number

For work we have 3 employees. We want to go with Public Mobile, is it possible to use 3 SIM cards for one phone number/one account. Basically we are needing this for the data. Want our work to have it's phone number so customer can connect with us ...

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