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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Where does it state the 2gb promo code is only for 6 months?

Hello,I have recently switched to Public because of their 2gb promotion. I had thought it was an extra 2gb for as long as you stay with Public, however it seems it is only for 6 months. Nowhere in the advertisement or the terms and conditions state t...

My plan account is deactivated/suspended - not sure why? I was on monthly autopay!

Hello, I'm on the monthyl autopay plan, and my cell stopped working all of a sudden. I think it's been roughly 1 year since I've signed on (ported my old Bell #) and it's been working just fine, charging my mastercard monthly too. All of a sudden, ...

Usage of internet

Hello I haven't been able to use my internet for the last few days Please help Thank yoi

Cannot get 2-factor verification codes

Hello, I cannot get 2-factor verification texts from CIBC or the NSLSC when I try to login. However, I can get verification calls from both. I switched to Public Mobile on Aug 31 and kept my old number from my previous provider. Thank you for the hel...

Resolved! Change SIMCard- Invalid SIM

Hi, I already have an account and my old phone and old SIM were recently irreparably damaged. I bought a replacement SIM at Walmart today for my new unlocked phone and it is reading as "Invalid SIM" in the Change SIM Card section of my self-serve acc...

Resolved! Re: Community Terms of Service & New Community Guidelines

f i'm changing my SIM card to another phone with public mobile, to another phone do I lose my reward / price or doing nothing ? Thank you

Resolved! Long Distance Cell to Cell

So, I was told by someone that if you call internationally cell to cell that there is an enhanced fee. I, of course, said that makes no sense. I wondered about this and we did a test call to Spain. My phone said the duration was about a minute, bu...

Finding Account Number

Resolved! Finding Account Number

How do I find out what my account number is? It has been a few years since I set up my phone online. I do not remember the email or password that I used. I did write it down but cannot find the paper. I am in a real bind. My brother in law tried hel...

Data add

Add data, showed as an add on but not activated

Payment Issue (Resolved)

My credit card on file with PM was compromised and subsequently the card was cancelled upon advice from my CC provider. My usual autopayment to PM was due the same day and unfortunately failed to go through.After some teeth gnashing and consulting Th...

Resolved! Paid for service, assigned a phone number and phone still doesn’t work

Just signed up, received a phone number and money has been taken out of my account but when I go to use the phone it says there isn’t a texting plan, when I try to call it says the service isn’t set up. When I go to log into the account online it doe...

Completely disable data

Can I have data completely disabled (for instance on an account that will be used for a child’s emergency phone)

Resolved! 5GB signup bonus

Hi all, I joined Public quite awhile ago. I was supposed to get a 5GB data bonus but I never got one, at least not that I saw. Is there any way to check? Thanks in advance!

Resolved! Trying to transfer my number to Public Mobile from another provider

I am trying to transfer my number to Public Mobile from another provider, but it says that it was unable to transfer the phone number I entered. What can I do about it?

Resolved! Switching plans in middle of 30 days

Hello, im in the middle of a $70 15gb plan expiring on September 16, my data’s almost up so I need prob 10gb more of data for personal use, I don’t want to pay $150 for 10gb more of addons until September 16 so can I switch to the 10gb $50 plan until...

Resolved! i got a message stating that i am roaming in USA, but i never went to USA

Resolved! Promo code

So I bought a public mobile sim card and I saw there was a promo code you could put in to get 2gb of extra data a month forever on plans 35$+, I was wondering where I could put in this promo code?

Resolved! Signal

How is network signal in elevator, basement and subway?

activating new SIM card, locked out of account 2+ hrs ago, cannot access account after "1 hr" help

My puk

Resolved! My puk

What is the puk. I have no service on my phone and it’s saying locked sim

Resolved! After paying, cannot log in to account, cannot make calls

Public mobile set up for autopay, no changes, no log ins for months. Today I go to call out, get message "no more minutes" 2 days ago got txt saying payment went through. Checked bank info, money went to Public Mobile 2 days ago. Went to log in acco...

New port request needed

Hi I transferred from virgin mobile, they sent me a text to transfer however I lost my SIM card. I called virgin and they said my request to transferred expired and I need a new port request sent to them and I can get a manual transfer.

i paid 40 $ on thurs day night for service on a new account,, it failed,, and had to pay 25 more ,

you took 40 $ from e and no repply Mark

Resolved! 1 Time 5GB Bonus for activation

Hi, I activated my plan ($25/30 days) in store in order to qualify for the 1 time 5GB bonus data on $25 or higher plans. The activation chat team told me it should appear in my account within 4 business days. It's now been 2 weeks since I have acti...

Resolved! add ons to existing plan

I have the basic $15.00 monthly plan with 100 minute talk time.Can I add long distance add ons for Canada & the UK? Do they expire after so long?Do my calls have to originate from Canada?Can I receive calls from anywhere in the World only when I am ...