how to find my account login information?

[NormanTian]

I forget my account login information, don't now how to find them?

[JK8]

@NormanTian 

While waiting for an agent to assist you look through your email accounts for the welcome message from Public Mobile. Once you find the correct account try using Forgot my password in self service.

[Yummy]

Contact agent to assist you

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[HALIMACS]

@NormanTian 

If you cannot use the Forgot Password feature because you cannot recall the e-mail address or no longer have access to the e-mail account, contact a CSA to regain account access and possibly change your e-mail address if that needs to occur.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.