Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can't login to my account to pay bill , says it's expired.
I canceled my account in November, 2022 but I just got a charge in February, 2023. Why?
Phone and Public Mobile account display different numbers. Cell service and data service is not working. This happened after changing my phone number, on the public mobile my account.
I changed my another cell SIM card , because I have to keep the phone number.I also change the SIM card number on the account.how come that phone still does not work
I am attempting an activation for a new Public Mobile Account, Received error code 821 . Please help I do not know what to do.... Error Code: 821
how do i change email address
To whom it may concern, i bought online a sim card on December 31, 2022. Order# 321656, however I have not received it yet.update me on the status of this purchase as you withdrew money from my account. Regards,Ali
I'm going to be going to the USA and live in Canada. Can I text home from there with international texting?
I have tried to add a US talk/text/Data plan, 15 days and it doesn't activate. I am in the US now.
I have had no service since last week (Thursday). No one seems to want to help, in fact, a tech from Telus suggested I move to KOODO or Telus. I PAID OVER $50 for this plan I can't use, please - how do I get a refund so I can go elsewhere.
Samsung A10 Problem just started, I can send texts and make calls, internet works , but cant receive texts or calls. Calls just go straight to vm. Have restarted, and taken the SIM card out but that doesnt fix the problem.
With the Lunar New Year deal that’s going it, it says you receive $6 in points every month, does that automatically go onto my bill (ultimately lowering it by $6 every month?)
What does this code mean?
My sim card didnt arrive. Almost 2montgs now.
I requested a call from Telus regarding my television service. The icon for voicemail showed up, but my phone never rang. I spoke with a friend on my phone this morning who called me. There are no problems with my account that I can see. I tried to A...
I purchased a new phone (Samsung Galaxy S20 FE 5G). After a full factory reset and inserting my old SIM, I am able to send and receive texts but not calls. I turned off wifi to ensure texts weren't just going through wifi but it's definitely MMS.
New comers need to apply for provincial health care plan. Phone bill can be one of the requirements. How to get a phone bill which shows the names and address? Thank you
Payment
Can you use some rewards points and some money to pay for add ons.
Hello,My plan notes that "unlimited international text" is included. So does this mean that I won't have to purchase the $15 US roaming add on in order to receive/send texts while I'm in the US?Thanks,Javagirl
1. SIMon chat is asking me to sign in.2. After login it redirects me to my account page without SIMon chat.3. In my account I click "Get Help" to open SIMon chat again.4. Help is opening in a new browser tab, but this new tab is not logged in.5. back...
I had some outage a few hours yesterday but it started working. Today I have outage it seems same as yesterday. Location Calgary.
Hey ... My husband is trying to activate an accounon but its not working. Bell has released his cell number but he keeps getting the error "Sim Card Network Locked" & he can't continue. Anyone know what this means? Or how to fix it? Thanking you in...
My sim card didnt arrive
Hello, I was trying to contact a Customer Service Rep through chat (I asked the bot Simon) but was directed here. i used to be able to ask CSRs questions through chat before joining Public and I'm wondering why I'm having trouble doing so now, i.e. I...
I can’t call or text and can’t receive calls or texts. I have not changed my number nor is my phone on airplane mode. My payment went through this past Saturday and I was able to use my phone. Last day and a half I have not been able to receive texts...
My wife’s bank card was stolen so she had to get a new bank card. She can remember her email and password as is was set up autopay so she would not have to remember. Her payment is due, but can’t pay because the payment is not paid because she can’t ...
I paid for my minutes and I tried to call out and it won’t let me call out saying that my phone isn’t hooked up. It should be hooked up. I paid for my minutes, so please help me.
If I change my plan will I still get my $1 a month reduction for each year of membership plus the .5GB for auto renewal?
I need to add on 1 gb of data. I did it last week and I can’t add another on
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