Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been with public for over 2 weeks and have still not had my Bell phone number transferred over! I have tried multiple times to submit a ticket but have been directed to blank screens and 404 error messages. This has been very frustrating. Can ...
I recently described and was not able to keep my old number However the problem is even with the new sim and the new number it is still not working Getting into the account it says we need to verify your identity So enter the code we sent to the new...
I bought a subscription and esim, final step was download app to activate account. Put email and password in but tells me they’re not right
Any idea why my hotspot isn't working on my Pixel 6a? It's always worked in the past, right up until last month. The only thing that's changed is I switched from the $39/20GB plan to the $50/40GB Can/US plan. Data on my phone works fine, but when I c...
I'm signing up for Public Mobile:1. At the page where they ask for me credit card info, I gave my info, I clicked 'charge', got a long pause, and then got a notice from my Credit card/ Apple pay that Public Mobile had indeed charged me.2. The next me...
Does Publicmobile.ca have a discount for existing customers who are students?
Does anyone know how long it takes before you see the Refer A Friend points on your account?
I just signed up for a new plan and decided to go with an esim. Installed the app, but the app claims that my phone doesn't support esim (it does, but through a separate SIM card from esim.me). Ok, so I can't use an esim.However, the only option I ...
I deleted my eSim and I need a new one. How do I get a new Public Mobile eSim? Thanks.
Hi there,I've just transferred my cell number over to Public Mobile from another provider (Koodo). Koodo said the transfer went through. On my iphone I turn off the koodo service (physical Sim) and tap on eSim but it says I don't have any service, it...
Hi. I'm trying to switch over to PM. I tried to setup an account and then selected the plan, but I then accidentally closed the browser by accident before I could finish. At this point it logged me out. When I try to log back in, the next screen gave...
I have just signed up for a public mobile plan, with the SIM option as esim. Unfortunately, my phone does not support it. How do I go about to get a SIM card instead and setup my new phone plan with it?
Hello,Can you please help me find the full details of my current subscription as I cannot seem to find it anywhere, Please and Thank you! i logged in and checked “current subscription “ and it only says the cost and how many gigabytes and how much da...
When I try to login to the app it asks me to activate my account and pick a plan. I'm already on a Public Mobile plan. I've been with Public Mobile for almost 7 years now. Is this a known issue?
I am trying to change the credit card that I have on file for another one and i keep getting the message "OOPs something went wrong, try later". It happened several times.
For PAST MORE than SIX MONTHS i have been complaining that my invoice doesn't show NAME of the CITY on my ADDRESS but there is NO SOLUTION & HELP fm Public Mobile???CAN SOMEBODY at Public Mobile ADD NAME OF the CITY in MY ADDRESS ON MY MONTHLY ONLIN...
So, long story short when I opened up my brother in laws account a long time ago my sister ended up telling me the incorrect email address. So for the last 2 years he’s been using someone else’s email account. All good until he lost his bank card and...
I made a payment July 19th n it is not showing. How come
Hi - trying to get setup as a new PM user. Just set up the account about an hour ago. Now trying to finish up registration/activation. It asks me to login to resume and when I do it tells me my email is invalid and my password is incorrect. Howeve...
Locked out?!!! WTH. This has happened to me repeatedly on numerous occasions. Even after I enter the correct password and only once, it says that there have been too many tries and locks me out. This is happening even with the Eversafe platform. What...
Recently, I stopped by at the Costco mobile booth to ask what their cheapest plan would be knowing that if anyone can match PM, it would be them. Sure, they have an identical plan - 250 MB, 300 minutes, unlimited text, but if you look under the hood ...
Hello people, How does one earn 20 points helping the community? And become a cs agent to earn points and money?Is there a link and or process?How and who approves points and money earned?
I have tried submitting a technical issue for MFA SMS service not working. The link on the website is down. Please help. I have cleared cookies et al and tried multiple browsers and internet connections.
I @Nemo are there any new deals/bundles that are affordable and with good amount of data?
Hello, I just purchased a Public Mobile plan, when I was purchasing the plan, it asked for my phone IEMI and it said my "phone is compatible with 5G and ESIM." (SAMSUNG S20ULTRA)After I purchase the plan, I downloaded the app, and tried to activate...
I upgraded to 15gb plan but realize I do not need that much data. Am I able to return to my previous plan including the promo deal I had at the time?
I have a couple trips to US upcoming and each only expected to last 3 days or so each, once I return from the first trip can I pause my Add-on and use the remainder on the next trip in a couple months?Thanks
