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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No credit card will work

I am trying to register a SIM card and none of my credit cards will work. I just registered another one right before and it worked fine. I know there are funds in my accounts. I tried 2 debit cards from 2 different banks plus a credit card and they a...

Getting Support

Is there anyway to talk to someone from this phone company? My phones don't work in the US and I want to know what I'm doing wrong. I think I need to switch providers, I'm out of time

Plans

Lost phone & SIM, cannot access Public Mobile website.

Hi, I unfortunately had my phone go missing during travel, and currently do not have access to my SIM card. I'm out of the country, and for some reason also cannot log on to My Account to suspend my services. I have been charged for this month's paym...

Can't port out to freedom

I moved my service to freedom today. They said they sent a few request to my phone sms but none has come through and therefore I could not say "yes" to the transfer request/ have my number ported to freedom. Please help! This is very frustrating.

I migrated my number from another company now the calls are not coming in. Can I only make calls?

Resolved! username

I want to change my username and password for community sign-in. When I follow the instructions on the community sign in option, the link and email only allows me to change password, not username? Thanks for help in advance.

glitch

Since I responded to a free 2GB offer from Public Mobile last Friday my phone service is glitching and does not work proper anymore. Is there any chance that this is related with the free offer? I get the error message your iPhone is currently unable...

Trying to buy add on (US Roaming & Texting (10 day) and get an error msg when I try to pay …??

Tried this am and again just now and same error.

Payment voucher added but no service

I had entered a payment voucher yesterday and at first said my account is suspended like it would before I got the voucher. So I tried to reput the code into the phone which obviously then gave me the error message "invalid or already used"Thought ma...

My plan changed back!

I recently got an offer for 15 GB of data for $40 a month from public mobile and accepted the offer. I had this for about a month and now when I check my account, my plan has changed back to what it was before!

Plans

Resolved! Numbers

Does public mobile provide a new numbers when I activate the sim card?

Resolved! Plans

hi again community will pm come back with bigger data bucket plans once boxing week promo $45 for 20gb is over

Resolved! Sim card not received

Order # 318462 dated 2nd December 2022 said would be received in 5 to 10 days and still have not received the same. If this could not be delivered on time then it should not be mentioned on the email. Kindly provide the status for this order asap....

Resolved! Amount of subscribers

Hello pm community !! I recently heard from a Telus rep that they have 7 million subscribers strong , so naturally this got me to wondering how many pm has. So out of curiosity has anyone have an idea how many subscribers are on pm ?

Resolved! Billing History

Hello, I am not able to go back to year 2021 to view payment history. I need access to this, is there another way to get these statements? Thanks, Kien

Resolved! SIM Card not received

Hey, I ordered 2 sim cards on Black Friday (25 Nov 2022), Order 317306. On the email it said "Your order should arrive in 5-10 business days." Nothing has arrived yet, any ideas?

Resolved! Current Plan Says 4G Speed, but when I make a call my phone says 3G at top right, any ideas?

Using an iPhone 14 Pro Max and my plan is:$40 , 15 GB data at 4G Speed30-day planUnlimited Canada-wide Talk Unlimited International Text

Resolved! How to unlock my account

I got my account locked, can you unlock it.

Resolved! billing options

Is a person able to pay for a full year of service or does it have to be monthly?

U.S. roaming purchase

When will we be able to purchase roaming for a future date?It shouldn't be that hard to enable this on Publics end!It's a pain to wait till the last minute to remember to do and how long has it been that way?

Unable to call

Im unable to call and texts out. I pay today plan ACtTIVE What do I do?

Resolved! Switch plans, keep rewards and bonus add ons?

I'm sure this has been asked, but just wanted to verify if I switch plans at next renewal, I'll keep my bonus add ons like the holiday giveaways, as well as the dollar amount rewards vs having to switch to points ?

Resolved! Transfer my current phone number to my new account with public

Can you please summit a request with my old carrier (virgin) to transfer my number with public mobile? I’ve tried switching with my new SIM card from public but it didn’t work properly. I want to keep my current phone number. Just need to switch it ...

Resolved! Do I need to have an active plan to use add-ons?

I have the following ad-ons:2GB one-time data bonus500 one-time Int'l LD bonus Do I need to have an active plan in order to use these? In other words if I cancel my plan in the future, will I still be able to use the add-ons?

Resolved! Ported out of Public Mobile but didn't cancel Autopay

Hi, I recently ported my number away from Public Mobile, but didn't cancel autopay. Now I can't login to my Public Mobile account and so I will be charged at the beginning of next month. How do I cancel autopay and/or close my previous account perman...

Resolved! Reconditioned phone warranty

I purchased a reconditioned phone from PM in late June. In September with no warning it stopped working ( Apple symbol would come up but wouldn’t load) I have sent 2 tickets in & haven’t received a callback. Yesterday I was directed by Simon to take ...

Resolved! when is my $20 off from my $55 bill activated ? opened a new line last month with this offer

i have opened a new account with public mobile with $20 off from a $55 plan started last month, i have not got this off yet ? any idea when this will be activated.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

No credit card will work

Getting Support

Plans

Plans

Lost phone & SIM, cannot access Public Mobile website.

Can't port out to freedom

I migrated my number from another company now the calls are not coming in. Can I only make calls?

Resolved! username

glitch

Trying to buy add on (US Roaming & Texting (10 day) and get an error msg when I try to pay …??

Payment voucher added but no service

My plan changed back!

Plans

Resolved! Numbers

Resolved! Plans

Resolved! Sim card not received

Resolved! Amount of subscribers

Resolved! Billing History

Resolved! SIM Card not received

Resolved! Current Plan Says 4G Speed, but when I make a call my phone says 3G at top right, any ideas?

Resolved! How to unlock my account

Resolved! billing options

U.S. roaming purchase

Unable to call

Resolved! Switch plans, keep rewards and bonus add ons?

Resolved! Transfer my current phone number to my new account with public

Resolved! Do I need to have an active plan to use add-ons?

Resolved! Ported out of Public Mobile but didn't cancel Autopay

Resolved! Reconditioned phone warranty

Resolved! when is my $20 off from my $55 bill activated ? opened a new line last month with this offer

Pinned Message on Community Home Page.

Data usage

Purchasing 2 lines

Subscription package query

problems with activation