Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey, I’m trying to add funds to my moms number, I think she hasn’t payed in a long time so maybe that’s the reason.
I had three calls in my log to a Saskatchewan number which I did not make. Upon checking with support, I was told that this number is to check voice mails. But, not being a fan of voice mail, I had created a message saying, "This number does not acce...
Phone won’t activate
In June, I was double charged and have requested a refund, I may have missed a message from customer service if they responded but this is causing me so many problems at the moment. I was told about a "chargeback" because I requested a refund in June...
I got a new phone s23+ and have since been un-able to send proper MMS/videos/ pic etc...To clarify: even on my lowest setting I can't send picture through without them being grately reduced In quality and the videos I send through are limited to o...
HelloI want to change my eSIM to physical SIM. Please let me know how to do that.Also, I can not access My Profile as there is no tab. Please let me know how to access that
Hello, as the title says, i've been locked out for a few days now. I wait the one hour, or three hour, and everyone time I enter the password i Just created, it instantly locks me out again.
Hello, I would like to cancel a payment for my vacation period and haven't used any service during that
I had donk44, but it said it was taken, so I came up with another one, today I log in and it asks for another xxxxxxxx username. Can you programmers not get it right ????I hope your retrain your program designers. This is a poor website design.Is TE...
There is a confirmed Service Outage in Morden, Manitoba at the moment with all Providers including Telus that started around 10/11AM this Afternoon. The Morden Corn & Apple Festival has caused major cellular Congestion on the few towers Morden runs o...
Ordered a physical SIM 2 weeks ago and still have NOT received it. What is going on . I need my phone.
I want to port away my number from PM and keep my PM account active with a new number, it is possible? If yes, how should I do? The reward and the option that I bought will keep in my account? Thanks!
I've had a card registered for auto pay and it didn't process. I've removed it and replaced it with a visa debit that is slightly in the overdraft ..it won't process either. I've never encountered this issue before..?
If I change to a new plan, can I keep the old plan rewards and not join the point system. And also keep my bonus one's,
Can you please tell me the process to port Ooma VoIP phone to Public Mobile? Thank you!
I'm hoping someone can help. I have an older friend, who is not very good with tech. She did not give Public Mobile her new credit card number when the old one expired, and now her account is cut off. I was trying to help her, but came to find out...
I recently switched from freedom mobile to public mobile. Once I responded with "YES" to authorize the transfer of my number, I was informed that it would take around for it to transfer successfully. This was 22 hours ago, and now I am stuck with no ...
@CS_Agent While activating my sim card, I tried to input my friend's referral code but I was not able to. Is it possible for an agent to input my friend's code.
Trying to log in for support as my phone (Alcatel Flip) has no service. The login requires a verification code, through voice or text message, that’s being sent to my service less phone. Also tried to speak to a support agent, which also requires...
Morning - I'm becoming a little frustrated with this and I'm just getting started. Reaching out for some confirmation of process because there is little to no support from PM. Setup a new account for my wife's phone, which is currently on Sasktel. ...
Does anyone get supper happy about all the money they are now saving using Public Mobile? I can't get over how my Cell phone bills have dropped about $75 dollars a month! So happy!! Thank you Public Mobile!!
My son just called me saying his Data in the USA is not working. He has the CA-US 20GB plan and has an iPhone. I need assistance how he can get his data. I am leaving to the USA to meet him on the exact same plan in a few days and do not want the ...
Hi, i just switched my koodo phone number to public, everything was going great until i get failed to install esim message on my phone, though when I look I see the Esim installed with 'public mobile' on my phone, but I am receiving no signal, I know...
I have had an account for several years. Recently signed up with eversafe. I Keep getting the message the email and password don't match. Email is a valid account. Password has been changed several times and I keep getting recurring messages such as ...
Good day, I had a plan added to my public mobile account I did not ask for or give permission for. I have been waiting for a credit to my account or a refund....please respond thank you.
Hello, I just joined public mobile last week and currently on the $39/20GB LTE plan.I see you guys have the $40/30GB 5G plan right now and since I've just subscribed last month, is it possible that I can switch over to this plan?Thank you for underst...
My phone got cut off because they said my credit card is invalid when it's good until 08 25, now I can't get anything done on this site. How to fix the problem without getting a new phone provider
Hi,I selected an esim but my Pixel 3 is not compatible with that. I ordered a sim card but the service activation still uses the esim card and fails.I try to submit a ticket but the authentication fails somehow.Can someone help to open a private tick...
I recently upgraded 3 accounts from 3g to 5g and the third one did not work. I got billed for all three. I can't seem to open a ticket. Can a CS_Agent agent or someone other help me ?
I just referred a friend to PM yesterday but I don't see any indication that them or I received any bonuses for the referral. I don't see any extra points and they don't see any bill credit. Does it appear on the second subscription cycle?
