Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It seems that my mobile phone was hacked. Someone changed my SIM card number, which led to I can't receive the signal for the service. I am looking for the solutions to this issue? Thanks,
I lost my old SIM, I have autopay on the account, and I don't have access to my online account to modify my autopay. I purchased a new SIM, but I am having trouble transferring my number to the SIM. I have no way of receiving text messages to verif...
I signed up to Public Mobile. My telephone works fine however I can't log in to my self serve account. Please help me to solve my problem. Thank you.
I was traveling in Europe and was using a European sim card. My wallet containing my public mobile sim was lifted on the metro. I reported it as lost/stolen. When I arrived to Canada I purchased a new sim car. Logged into my account and used the chan...
I purchased this add on about 2 days ago and until now, I haven't been able to make any calls to my home country Nigeria which I just left a week ago. I am a new immigrant here and was told told Telus is good but I am starting to think otherwise if t...
Hello can an agent please just kindly take the time to please help me for heavens sake with my data add on i just want my refund its been 4 days now worst service ever.
Hey there. This special add on has not been applied to my plan. I’ve activated my sim card yesterday. Can any one guide me? thanks a bunch!
I think I'm good but I just want to make sure that my service will continue without interruption? Because I paid the balance but it didn't change the status listed above my account.
Change plan request with autopay previously working has me starting new month WiTH A CANCELLED PLAN! How do I get an agent? Why this forum? When I signed up to upgrade my plan from $35 to $50 it indicated it would take effect at the start of the new ...
I got an email from Public mobile (the following photo) about friend referral bonus ($25 for me and $25 for my friend).However, after activating Simcard, I got the following message showing 0$ friend referral: "Rewards have been applied to your acco...
My visa was lost and now I have a new number, I remove my old visa , but now when I go to MAKE A PAYMENT on the page it doesn't allow me to add my new number visa to make a payment and I get a message said " THE CARD HOLDER NEED TO AUTORIZED T...
Hi, my online account has been blocked out. How can I unlock it. Thanks.
I’ve paid for my plan and when I check self serve everything is normal and paid, but i have no data / phone number / service as if i never paid my plan, help!!
My phone number was switched and I cannot receive calls. How do I get my number back fron public Mobile
Hello, I'm planning to travel to the USA next month. I need to know which addon plan i need to purchase to use my plan. Can I buy an addon to use my plans unlimited text, talk and data? Or is the addon just for the amounts what the addon offers? ...
My credit card that my monthly payment comes out of has been compromised and closed,a new credit card has been sent out but will not be in my payment date .please help!
My wife and I have been clients of Public Mobile for over 5 years. But in the last month, every call after 4-5 minutes of conversation began to be interrupted. In general, the quality of the sound transmission has fallen sharply. We checked our phone...
I want to go on a holiday to Uganda for four months and I don't want to lose my service during that period.What is the procedure or what do I need to do and what will be the monthly cost?
I always have an emergency phone that I keep just in case for $10/month with 50 min and 50 text.. This month, they changed it $13 without any notice.. Who do I talk to about this? or is it worth my time? Any advise will be appreciated. Thanks!
Hi My account has been suspended since the 25th, my account is on autopay, i've even tried to manually top up my account with another credit card, yet I get an error that the page won't load. Please help. manatee
I accidentally puchased two 10 day add-ons. How do I get one cancelled and credited back to my account?
Need to update new CC but missed payment and account i suspended
How do I get back into my account before it expires
Hi,I just paid my phone bill today to reactivate my phone. My phone is working now but my data is not working. My account is up to date and looks OK. Do you know what I can do?Thanks, Jamie
I’m posting on behalf of my dad, because he is unable to log in. Our power has been out for a week, and he wants to purchase more data so that he can access the internet When he tries to sign in, it says “sorry, your login attempt has failed”. He has...
I love Public Mobile's service. My phone works. My texts work. My internet works. However, this is what happens every single time I try to log into my Self Serve. I have to reset my password, and when I submit my actual email address, this message co...
provide me with a phone number to contact you with or i am gone
How do you add more data if I am in the USA and none of my ten day limits are up and the system won't let me add on any more data?
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