Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Was double charged this month after updating my payment profile. I cannot create a ticket due to a 404 error. was hoping to be contacted by an agent to adress this issue. Thanks
We are getting some visitors from Holland over this summer for my son's wedding :-). They hope to stay for a month and asked me for a sim-card with a plan for just one month. I told them I will inquire with PM since I'm there too. Will it be possible...
I am asking this question on behalf of my father. He ported his number to public mobile before traveling overseas. At that time, the public mobile website was not updated, and a user would receive a confirmation code for login on their number or thei...
I am on auto-payment. I have past the payment date and no message from PM to acknowledge receipt of payment. When i check my bank account, no auto-payment has been effected by PM. Please look into the matter. Thank you.
I am the owner of the account but it is my child's cel phone. She says that her data is not working, even a few days after her new monthly data was allotted.
How can I set the security on my account so that it does not go to my daughter's cel phone number when a security code is sent? Right now I am the owner of this account but the cel phone number is my daughter's
My phone service is not working for last couple of weeks
I have a prepaid plan and device for one of my children and recently ordered another. I used to be able to log into my account and receive the verification code by EMAIL or SMS. Now that Public seems to have migrated to EverSafe, I am no longer giv...
I ordered a SIM card back on May 17th however it has not shown up yet. Is this common? Is it lost? There was no tracking number on the order either.
My wife and myself share the same Visa account last month I updated my credit card, both of our phones are paid out of the same account, my wife keeps getting texts saying her cell will expire June 24?my cell 902.xxxxxxxxmy wife’s cell 902.xxxxxxxx...
@CS_Agent my data add on is not working. I have reset my phone and followed all trouble shooting previously provided. What can I do to get this working because I am unable to receive my messages unless connected to wifi.
Hi all,Long time customer. Posting for the first time.So here is the issue. I have multiple add-ons for international calling, both purchased and those what PM gives at Christmas time.- 1000 mins to call US- 750 mins to call India / Pak- Couple of mu...
When I try to send a text,it won't allow me to.It say it will be sent when services is available.???? What in earth is this,my bill paid,I don't have proxy numbers set can you help please
is there a number to speak to a human?
Hello! Without purchasing a long distance plan (none of the PM plans cover the country we wish to call), how do we make an international call? PM does not recognize the county code and won't allow us to contact our family. Appreciate your help as alw...
Guys I need help setting up call forwarding on my phone. I tried to input the code for unconditional call forwarding, but it did not work. Is there a specific format that has to be used? Thanks,ali khalid
What countries can the 500 one-time Int'l LD bonus used for?
I’m trying to switch over my number to Public from a Koodo post-paid account. I paid, and got to the page to transfer and Koodo is not on the drop down list. I cannot get past that page. I have submitted a ticket and am talking to someone about port...
i was wondering how exactly you can earn points by participating in community discussions. any ideas??
Hello, I noticed that 5G plans have a clause for unlimited data at reduced speed once the full-speed data has been used up. Does that also apply to 4G plans? Also, do these 4G and 5G plans support multiple SIM cards?
Has anyone been able to get a response from support? I submitted a ticket around 8pm EST yesterday and have yet to get a response. Thats nearly 5.5 hours of customer support being open with no response. My number transfer went through but esim never ...
I am unable to access my account info in order to update my CC details for auto pay purposes. thanks all. issue resolved.
I purchased the add-on US roaming to travel in Alaska but it hasn’t work since I’ve been here. Can I get a refund for a service that does not work ?
I got an email from public mobile that my monthly fee will be reduced by $1 every month bc I’ve reached one year subscription with public mobile, is that right? I noticed you will still charge me $25 on June 10.FYI, I started with your company from ...
When I try to pay from My Account after log in, it will be directed to a chat window. ?? I had no problems until last month, but I can't pay with your new app now. Card information is already registered. The problem is that when I click the add fud ...
what do I do if I was charged twice for today’s bill?
have not received my phone order # 343764
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