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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! USA data

Hi,when I buy an add-on of US data, phone talk and text for 10 days, does it start as soon as I buy, or when I start using it in the US?

Correct Credentials Login Goes to Error Page

When I make one of my infrequent visits (every month or so) to the website I enter the correct credentials and an error page appears. This has happened several time before. I see other similar reports of this behaviour but I did not find a solution....

overcharged payment in January

My account was overcharged in January.I am a loyal customer for two years.The January payment deducted from my visa card was $16.95.My plan is $ 15 per month.I have been paying $ 12.43 since I use the Public phone plan.I should have the referral cred...

No rebate

When I signed up, I was told I would receive $2.00 per month back if I prepaid. I gave my credit card details and the payment has been deducted each month, but I've not once been issued the $2.00 credit. Why not?

Account

I signed my husband up for an account a few years ago. I don’t know how to get him logged in to update payment information. His account was suspended because we have to update the credit card info. Please help!

Resolved! US Roaming (talk, text and data) 10 day pkge

Do they not offer the US 10 day pkge for US roaming anymore? I have been using it for all my recent purchase but cant seem to find it this time!

SIM Card

So going through my data usage, for calls and texts, and there’s numbers on there I don’t know, out going calls I’ve never made…. Ummm when I need a code that’s been sent to my phone, I never get it, my calls are ALWAYS being dropped, I don’t know wh...

no sevice

reset my phone, pulled sim, lost or stolen phone, reactivated. ive done everything and i have no service. the auto pay didnt pull fund my account so i funded it the day after it was going to renew. Please help! thanks

I cannot receive phone calls. I have data and i can make outgoing calls but i cannot receive them.

I cannot receive phone calls. I have data and I can make outgoing calls but i cannot receive them. I see my simcard works as the top of my phone shows public mobile, and i do get data. I just cannot receive phone calls. Can someone please advise?

Resolved! payment issues

i am not sure why is what the issue is but can’t seem to get my payment processed on my credit card and i have tried repeatedly to reactivate the plan .. as auto pay was for for yesterday but didn’t occur and i’m nor sure why

Resolved! Plan activation

I was wondering if my plan restarted today and I wanted to change to a new plan, would the new plan start next month?

Resolved! Hawaii/USA travel with Public Mobile

Hi there, anyone ever travelled through Hawaii with the US roaming add-on? How's the coverage and reliability? It seems just about any reputable US SIM plan runs around the same cost as just buying the roaming add-on here, plus then I can keep my num...

Resolved! Unable to transfer to new public mobile account

Greetings Public mobile,Recently, I made a purchase for one of your deals for phone plans. At the time, the deal was $35 per month for 15 GB of data for a year. Normally, the plan is $35 for 3GB of data; however, for a whole year after activating the...

my plan has been upgraded, but I didn't request the upgrade

I am on the $25 3G plan. On the last billing date (Dec 7), I was billed with the $40 (15GB 4G). I didn't notice the change until yesterday when I logged into my account.I stay at home most of the time. Just need data occasionally, like on the way pic...

Resolved! 1 (587) 580-4001

When I look at my history usage there are at least 5 outgoing phone calls from 1 (587) 580-4001. I did not make those outgoing calls. They would no doubt be charged as phone use to my account. When I Google that number the news is not good. SCAM!...

remove legitimitely purchased phone from blacklist

Hi Community,I purchased an 'open box' samsung phone through Best Buy Marketplace in October, 2022.The phone has worked fine up until yesterday, the 3rd Jan. 2023, when it was showing 'unregistered sim'. After some work, I found that it had been repr...

Resolved! Line not in service after Activation

Hello, I just recently moved my number from Koodo to Public Mobile. The transfer was completed successfully as the koodo account is now closed. After inserting the Public Sim Card into the phone it is saying that there is no service or just "emergenc...

Resolved! Invoicing errors

Hi, i have an issue with invoicing, when I bought the line I had added my credit card for automatic withdrawals and since the first month I’m not getting the $ crédits, i was told that when you add a credit card for automatic payments you will get a ...

Resolved! Disconnect from Public mobile

How can I disconnect my service with public mobile and port out my number?

Resolved! Network shows Public Mobile but no bars and can't call or text or receive either

Hi there a few days ago, I switched from my Telus account to Public Mobile. Switching everything went pretty simple and easy even the part on keeping my old number from Telus. I've updated the APN and also tried the Sim card in a different phone. Yes...

Resolved! Plan upgrade

Hello PM, I’m a costumer from PM and I got offer for my plan update. I got this via text on the 31st October and of course I took this offer. This offer should start on upcoming December renewal of my plan.now today is the 4th January and there is n...

Resolved! Ordered Sim

When is the possible date that I will gonna recived my ordered simcard. I ordered it last Dec 17, 2022.

Resolved! unlock phone

I am going to England and want to use a sim card/phone plan in UK

Resolved! Refered a friend

Hello,I just activated new phone number and plan for my daughter, but upon activation it didn't ask me for reference code in order for me to receive bonus of $10 or monthly reward. How do I still receive rewards for referral? Thank youSintija

Resolved! Waiting for PUK

How long are people waiting for a service rep.to get back to them with a PUK? I'm already waiting 5 and a half hours.

Resolved! Need new phone number with specific area code

Hi, I moved and need to change my phone number. The only problem is I need a specific area code due to the specs of the old buzzer system at my building (604 or 778 will work) and the only ones available from Public are 672 and 236. Any recommendatio...

Cannot send or receive calls/text With androids

Just switched plans with same phone number. Phone working between iPhones, but no texts, calls can be made to androids as they can also not be received.

Resolved! Change email contact info

How can I change my email on my profile?

Resolved! Missing loyalty point

Hi, I'm with public mobile since dec 2020, In dec 2022 I was expecting increase of my loyalty by 1$ hoewere that did not happen. May I know why so?

Can’t make or receive a call

I am in the US visiting family I put the package on my phone for data and unlimited text and talk but I can’t make a call out and no one can call me

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