[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
No sim
I have had this sim card for a few years, and all of a sudden I have no service and it says no sim. I have done a system reset and restarted the phone. PLEASE HELP!!!
pre paid pin
how to use a pre paid
trying to order a sim and plan.
im trying to order a sim and plan, when I get to the part where I enter my mailing address it says I don't exist... and won't let me proceed.
Resolved! Opening an account
Site re app does not accept the verification code to start a new account.
Resolved! Entered Old phone number during sign up, for porting, but it’s not available
I entered an old phone number from freedom mobile but I cancelled the account years ago, and pulled the account number off of old invoice.I phoned my old number and I see that it’s active with someone else.i’m going to need a new phone number, but it...
Resolved! Esim
I am trying to activate my account and it said it can not activate the esim. It's "searching" but I got the message that it didn't work.
Resolved! Invoices for 2023
Hello, I need help with finding/downloading invoices for our payments in 2023 for tax purposes.Regards,
Resolved! Payment information
Why oh why oh why does nothing ever work when I try to use the Public Mobile website? I have to attempt to login multiple times before it will work and then whey I go to change my payment information it says this service is unavailable or something l...
Resolved! From 3G to 4G upgrade
I have a new 4G subscription and my iPhone SE 2nd gen is stuck on 3G. How do I setup my iPhone to access my 4G subscription.
Resolved! Request A Specific Phone Number.
Hi, I was wondering if I can request to see if a specific phone number is available to switch to? I went to change phone number and it just gives random numbers avaliable. Can I contact support to see if they can search to see if the number is availa...
Restore old phone # - Having issue receiving two-step verification code
Hi,My phone was stolen while traveling in Brazil, and I am trying to log in to my Apple ID account. But I don't have my Apple ID gmail on my computer, and in order to login to that gmail, Google sends a verification code to my previous phone #. The p...
Resolved! Billing Cycle Issue
Just created a new account on Friday, February 2nd. It worked fine Friday evening and yesterday. Today the account is paused and when I logged in it tells me the billing cycle was January 3rd to February 2nd. And is asking me to pay again. I am te...
Esim no service
I install my esim on iphone 11but its still no servicei’ve reset network and reboot my device, but its still no service
Getting a specific phone number on a new account
I am looking to start a new account and I want a specific phone number I have used in the past through public mobile. I have called the number and it says it is not in service. How would I go about doing this? Do I need a sim sent to me first, i have...
switching to iPhone with e Sim
I have ordered iphone 15 pro and it uses eSim, currently I am using android phone with physical Sim card, can someone tell me what the procedure I need to do , do I have to order the eSim card under my account ? but I tried to do this and it says my ...
number transfer did not go through on second attempt from freedom mobile
Need help from Public mobile agents, I switched 3 weeks and am still on a tempotary phoen number after trying twice to transfer my old phone number. Am i permanently on this new phone number now, since im assuming freedom closed my account? Please h...
Agent wanting a lot of info prove who I am
Been talking to an agent. Is it normal that they need : a picture of a government issued ID, a picture of my credit card, A picture of a document with my address and something called BAN. I'm not comfortable with giving out all that
US Roaming Purchase Failed
I have purchased US Roaming many times. This time when I go in an make my selection, and pay with available funds, it tells me that my purchase is complete after buying 15 days.But on the Overview it shows that I have 0/15 days left. And so it didn't...
my payment is not being processed
Why is my payment not being processed?I am having nothing but trouble with the Public Mobile app and website. The pages take forever to load, if they load. I always get page not responsive. This is terrible customer service.
OTP is triggered to wrong phone number.
Hello There, My friend cannot login using EverSafeID because OTP is triggered to wrong phone number. It's odd. He cannot submit any ticket as well because he cannot login. Need help in this scenario. Thank you!
Resolved! 90 day 5g $34 50gb feb 2024
Trying to get.Anybody successful?Promo shows$40 5g 50gb.$34 with 90 day .My attempt unsucessful.
Resolved! Have not received reward points since inception.
I have been subscribing since January 2022, yet every rewards summary statement I never receive any points. Could someone clarify for me why that would be? Thank you.
Can't update credit card information
I've done this over 20 times on different days and the same message comes up. My credit card expires this month so I would like to update it ASAP so service isn't cut off.Thanks
Add-on
I run out of dataI paid add-on 3G and i was charges in that instant. 12 hours have gone and I still can NOT use my service I paid for.Any suggestions ?Thanks
Ansering phone does not drop to voicemail only from my phone.
When I call my home phone (Bell Aliant) from my mobile phone (Public Mobile) the answering phone rings the required number of rings and then hangs up instead of droping to voice mail. Other users including Bell Aliant support and Telus users do not h...
new subscriber stuck on "Processing Payment"
Hello,I entered my CC details and hit Proceed with Payment". The screen greys out with the text "Processing Payment" showing up but nothing happens. After 10mins, it is still showing Processing Payment. What is up? I tried another browser to continu...
Signup settings
Having issues with signing up to PMI have a new sim card, signed everything up according to the instructions on the app. Now the catch was with transferring my number to PM. Apparently I need to select a random number first then get my old number tra...
Text message outside canada
Hi, I'm actually in Philippines for a vacation. Now my problem is I cannot access my online banking because it needs my phone verification. When they send me phone verification it doesn't go through. How can I receive text messages thru my Public Mob...
