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Bought a us data add on two days ago

Smacky
Great Neighbour / Super Voisin

Not present in the add ons section of my account. What’s up?

6 REPLIES 6

CGO
Great Citizen / Super Citoyen

check payment history then contact CSA.

dust2dust
Mayor / Maire

 

In addition to incognito mentioned, also click on any little spinner refresh icons you see lower down. Is this a re-purchase? Or the first time this trip?

 

@Psygineer, @hycm53 - Add-ons are now bought using a cart system, not the old pay first buy after.

 

hycm53
Mayor / Maire

@Smacky wrote:

Not present in the add ons section of my account. What’s up?


When you buy add-on, make sure there's enough fund in available fund, otherwise won't work. PM website has caches issue, so clear caches and cookies then using computer and private or incognito mode browser to login. For some reason, sometime using mobile device to login won't work.

HALIMACS
Mayor / Maire

Does it work, @Smacky ?  (presuming you are in the USA now)

softech
Oracle
Oracle

@Smacky   could be just browser cache and you are still reading cached page

 

Please try again logging in using Incognito mode and you should see the add-on you got earlier

Psygineer
Deputy Mayor / Adjoint au Maire

Did you actually buy it, or do you have available funds in your account? It's possible the purchase did not go through. Not sure if it is changed, but you used to load funds to the account as part one of buying an add on, then you bought the add on with those added funds. Possible you only did step 1. Alternatively, did you check your account in incognito mode? The caching issue may be to blame for it not showing up.

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