lost my sim card how to get new sim for current number i have?

[shivaambi]

hi Team,

i lost my sim card how to get new sim for same current number i have?

[softech]

@Outdoorsman  start with using the Reset Password link there and see if you can reset it yourself

If not, PM supports are your friends.  Please open ticket with them here:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[shivaambi]

Thanks softech for the help , i need some help in login to my PM account as i am not able to login who can help me?

[Outdoorsman]

@shivaambi hi the fastest way is to go to your neart Telus or Koodo store,call ahead to make sure they have in  stock 

[softech · Accepted solution]

@shivaambi  

All you need to do is to get a new sim card first and then login to My Account to link the new sim card with your phone number

To get a new sim card, get it from local Telus or Koodo store or Amazon (https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB/ref=sr_1_1?qid=1670420936&ref...) .  Avoid getting it online from PM as it could take long for them to delivery

Once you got the sim card , login to My Account, click Quick Link on the top right of the page and click Change Sim card. Follow the steps to link the new sim card to your phone number.

https://selfserve.publicmobile.ca/en/account/edit/your-account

Update: added Amazon link

[walker1]

@shivaambi 

Your probably better to get a new sim card from a corporate Telus or Koodo store.   You can get it from Amazon too if you want.

You'll get it sooner 🙂