Data in the US

[Lilypad94]

I paid for the $30 for 15 days of unlimited talk text in the US calling and five gigs of data. I did that on Thursday, December 18. It has not kicked in. How do I get it to work it shows up as an add-on on my account, but it is not working. I’m basically stranded in the US in Public Mobile when I get home I’m switching companies. 

[Lilypad94]

Thank you so much this worked I don’t know how I missed that I needed these steps it said it would atomically work so I just trusted the presses! Your amazing merry Christmas. 

[softech · Accepted solution]

@Lilypad94 

to confirm the US roaming add-on was added,  login My Account or app to check.  On the main page, click Usage Breakdown below the Usage Odometer to expand and you will see it there

For using US roaming, critical part to US roaming depends on T-Mobile/AT&T/Verizon coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T/Verizon, change the Network Connection from Automatic to Manual and select and test each of the three and see which one you can connect and work best

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter.  Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, use the IMEI checker to check if your phone is VoLTE whitelisted by PM here:
https://www.publicmobile.ca/en/get-help/articles/volte

If your phone is capable with PM's VoLTE, you might want to enable VoLTE on your device if you see the option there (although most phones would have that enabled already and the option is hidden)
If your phone is not on PM's VoLTE whitelist, you might need to use some VoIP app like TextNow as a workaround