Let's transfer <***> to Public Mobile

[gayad]

I get a message that asks to transfer to Public Mobile but I'm already with public mobile for more than 2 years,

So what is wrong 

//// Message Below //////

We’re so happy to have you with Public Mobile. All that’s left for you
to do is transfer your number <***>***over.
There’s a 2-factor authentication process involved, so you’ll just need
to respond to an authentication SMS sent by your previous provider.

Please Help me

[gayad]

Thanks for everyone, I get a reply from the support team that told me, to disregard the message as there was no outgoing or incoming port request and it was sent by the system, in error.

[tzliu]

@gayad 

It is probably a glitch of TELUS/PM system - the same message PM sent you two years ago.

To be sure - check your account; if it is active and secure (adding a 2-factor authentication if you are not using one), there is nothing to worry about it.

To be extra sure - contact CS_Agent inquiring about the message.

[Quigley]

@gayad 

I think it's better to be safe than sorry.

A Public Mobile, Customer Support Agent is your friend in a situation like this.

I would contact them if I were you.

[softech]

@gayad   I see it more a glitch than spam.

But if you want to be safe,  just open ticket with PM support to confirm no one requested porting into your account and your account not compromised 

[CGO]

Report as SPAM.

[Quigley]

@gayad 

If you really want to make sure if it's real or not or if you're account is safe,

Either send a private message to CS_Agent or use the Chat Bot Simon to get a service ticket.

Then you can ask a PM CSA about the message and your account.

[gayad]

How can I know that my account is safe,

I get 4 emails sent by info.publicmobile.ca:

------

from: Public Mobile <publicmobileservice@info.publicmobile.ca>
reply-to: Public Mobile <publicmobileservice@info.publicmobile.ca>

date: Dec 6, 2022, 3:11 PM
subject: Let's transfer <***>*** to Public Mobile
mailed-by: email.telus.com
signed-by: info.publicmobile.ca
security: Standard encryption (TLS) Learn more
: Important according to Google magic.

[softech]

@gayad 

was the message an email or text?

 is the phone number on the message your number  or a unknown number to you?

[Quigley]

@gayad 

Sounds like a spam message

 You should just ignore it 😉

[Yummy]

Maybe somebody hacked your PM account and is fulling around with 'transfer number'????