Account

[Crazyweather1]

Account says active, all paid up but not in service???

[Anonymous]

@Crazyweather1 

can you try this

1. Add Funds to your Plan Amount through Self Serve  
2. Go to “Plan and Add-Ons” TAB
3. Select "Lost/Stolen Phone" TAB
4. Select "Suspend Service" BUTTON
5. Then, Select Resume/Reactivate Service
6. Reboot your phone.

7. what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

• or you can send a private message to Customer Service by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[Crazyweather1]

Renewal date was August 25th

[Crazyweather1]

No data, can't call or text. Absolutely nothing

[Yummy]

'Not in service' meaning nothing works? No SMS send/receive no calls in/out?

How about data? Do you have internet?

When did renewal occurred?

[Triguy]

Try rebooting your phone.

[JK8]

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@Crazyweather1 wrote:

Account says active, all paid up but not in service???

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Can you try resetting your network settings on the phone. Also reinsert sim card.