@Crazyweather1
can you try this
- Add Funds to your Plan Amount through Self Serve
- Go to “Plan and Add-Ons” TAB
- Select "Lost/Stolen Phone" TAB
- Select "Suspend Service" BUTTON
- Then, Select Resume/Reactivate Service
- Reboot your phone.
what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.
and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,
Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,
and the are nice service Team the will help you 100%.
Here’s how to contact Customer Support Agent by CS_Agent,
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.
- or you can send a private message to Customer Service by CS_Agent, by Click Here.
- You’ll need to be logged in to your Community account for the link to work.
- please include in your message,
- your account number,
- your phone number,
- your account 4 digit pin,
- your Email address,
- Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)
Good Luck
