Login locked... what can i do?

[esjliv]

@wwaann 

What does your status say when you call 611?

Have you ever created a Self Serve account? If not, you can create one here: https://selfserve.publicmobile.ca/

If after waiting, and trying other's suggestions, you are still unable to access your account, here are the methods to contact CSA.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

[softech · Accepted solution]

@wwaann   Maybe it is just a temporary lock.  You can try back in an hour.

After an hour, if you still cannot logon, try the Forgot Password link.

If you are unable to reset password at that point, you will have to open a ticket with PM to get the password reset

[HALIMACS]

@wwaann 

Wait 30 minutes, clear cache and cookies,  open  incognito tab, try again. 

Sometimes using a different browser works too.