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Current plan does not match the plan I paid for.

jbritcliffepm
Great Neighbour / Super Voisin

Hey.

Back in September I changed my plan to the 20GB LTE promo plan on renewal.  Looking at my account payments and I was charged for this both in September and 2 days ago on renewal however on the main account page it's still showing that I'm on my old 10.5GB 3g plan.

 

Is this a bug or do I need support?

 

Thanks.

 

2 REPLIES 2

dust2dust
Mayor / Maire

Was that the $55 plan? Try clicking on the little spinner refresh icons lower down or use private mode. You might see different results.

Yummy
Mayor / Maire

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Click on little spinner refresh icons lower down.

Yummy_0-1666910369207.png

 

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