Incorrect Account

[Grav32]

My account was supposed to switch at the beginning of September from my old 3gb at 3G to a 4gb at 4G. Although I am being billed the 4G price, my online account says I am still on my the old 3g one. 

[softech]

@Grav32 try Incognito mode next time  🙂

[Grav32]

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@dust2dust wrote:

Click on the little spinner refresh icons lower down or use private mode. The site is terrible for caching. That should update showing what plan you're on.

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Thank you! I had to refresh each section individually for them to accurately reflect my correct updated account info. 

[dust2dust · Accepted solution]

Click on the little spinner refresh icons lower down or use private mode. The site is terrible for caching. That should update showing what plan you're on.

[NDesai]

@Grav32 Where do you see 3G plan info? Go through your payment history and see what plan you were charged for. It would help us understand if you can post a Screenshot. Make sure to hide any personal details.