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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26691 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38598 Views
  • 185 replies
  • 29 Bravos

Resolved! Calls going to voicemail

  Hey all, For the last few days, people who call me go straight to voicemail. I don't get any notification or phone ringing, I just see a new voicemail. I can text fine, my bills are paid on time, data works, it's just the phone calls that don't see...

EJ1928 by Good Citizen / Bon Citoyen
  • 1311 Views
  • 5 replies
  • 0 Bravos

Issues making and receiving phone calls

When specific people call me or I call them either I am unable to hear them or they are unable to hear me. My sister called and she said she couldn't hear it ringing but I received a call from her and picked up however, neither of us were able to hea...

cacharles by Great Neighbour / Super Voisin
  • 807 Views
  • 4 replies
  • 0 Bravos

Resolved! New user signed up but didn't receive promo

Hi, A friend I referred recently signed up on a $25 plan but still hasn't received the 5GB + Free month promo. Is there a waiting period or some missing step? Any help is appreciated! Thanks  

aurevoirblue by Good Citizen / Bon Citoyen
  • 1021 Views
  • 6 replies
  • 0 Bravos

Resolved! Samsung galaxy s4 mpbile network issue

i just changed my phone iphone to samasung galaxy s4 from iphone 7.when i put my sim card i could not find any mobile networks i search automatically also i tried with rogers and telus what settings i need to do for mobile networks and internet netwo...

Jrt9002 by Good Citizen / Bon Citoyen
  • 1150 Views
  • 6 replies
  • 0 Bravos

Resolved! Not able to send text messages to a fellow public mobile user

I can send and receive text messages from everyone but one person. They also use public mobile. Whenever I send them a text it just says "waiting for connection". My texts only send when our phones are in the same room. However, I can receive their t...

lchiacc by Great Neighbour / Super Voisin
  • 887 Views
  • 4 replies
  • 0 Bravos

Resolved! auto pay

How do i switch my credit card in auto pay? So frustrating!!!!

epmaione by Great Neighbour / Super Voisin
  • 660 Views
  • 3 replies
  • 0 Bravos

Huawei MLA-UL00 aka G9 Plus, compatible?

HuaweiModel: MLA-UL00AKA "G9 plus" Is this model compatible?  I've searched all over the but nobody's mentioned this specific model.  Wanted to ensure this is a compatible phone before I sign up for a new plan. Thanks!

kckunkun by Great Neighbour / Super Voisin
  • 809 Views
  • 4 replies
  • 0 Bravos

Resolved! Auto Pay

Y'all I have auto pay set up on my acct but it is no fail that every month I have to go in & manually go in & do the payment even though my V/D card number is in there under autopay & has been for at least 3 months. Anybody else have this issue?

AngieCupello by Good Citizen / Bon Citoyen
  • 1604 Views
  • 13 replies
  • 0 Bravos

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zlazarev by Good Citizen / Bon Citoyen
  • 2342 Views
  • 30 replies
  • 0 Bravos

Resolved! Phone number transfer asks for PIN?

Trying to set up an account and transfer my old phone number, but the system asks for a PIN. Is it asking for the confidential PIN from the previous service provider? If so, I'm informed that one should never share the PIN with any other individual o...

jH35Fy by Good Citizen / Bon Citoyen
  • 1509 Views
  • 7 replies
  • 0 Bravos

Resolved! If I switch plans will I loose my add-ons

I have a bunch of free add-ons that I haven't used and so am thinking about switching to a cheaper plan. Does anyone know if when I switch to a cheaper plan whether or not I will loose these add-ons?

aosullivan97 by Great Neighbour / Super Voisin
  • 1384 Views
  • 5 replies
  • 0 Bravos

Facing a peculiar issue with SMS service, Please help

Hello, Can someone please help in resolving a very peculiar issue I am facing with my SMS service? I am trying to reset my CIBC application password using SMS authentication, however, I am not receving the only SMS for CIBC verification codes and abl...

jayesh46 by Good Citizen / Bon Citoyen
  • 3397 Views
  • 28 replies
  • 0 Bravos

Resolved! Call Failure

I have recently changed my phone number and also downgrade my plan from 25 Dollars to 15 Dollars. I did not port from another service provider just changed my number. I can't make or receive calls or texts, I did the following to solve the issue, but...

Souradip by Good Citizen / Bon Citoyen
  • 1784 Views
  • 9 replies
  • 0 Bravos

Resolved! 5 GB bonus and free month

I followed the directions and registered my email address. I then activated my line the 5g bonus or free month does not show up on my account. Please help 

jrfinley58 by Great Neighbour / Super Voisin
  • 814 Views
  • 3 replies
  • 0 Bravos
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