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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! teenage account

Hello, can teenage open an account online, 17 yrs old? Thanks.

cellular network not available for voice calls

Why do I receive this message "cellular network not available for voice calls"

Resolved! about my experience

I must write down my experience here!Public Mobile charged me over 2000 last year! The reason was they automatically charged me a 1GB add-on each month for $11, and several times, some months, they charged me over 200 dollars for the data add-on; if ...

Resolved! Payments wouldn't go through with new, finally does but now I'm getting another plan

See title.Tried to set up autopay with a new bank card, changed to a cheaper plan for the next month, had sufficient funds. Payments would not go through, despite several attempts to pay through the website. I kept getting notifications every time I ...

Resolved! Payment

I need to talk to someone about over payment on my mom’s account. My name is my number is please call me back ASAP.

Resolved! Moto one vision XT1970-2

Hello, my friend wants to switch to PM with MOTO ONE VISION, but only model XT1970-1 & 3 on phone list. Is XT1970-2 also compatible with PM? Thanks.

Resolved! Can't Receive Calls

Hi, I joined Public Mobile last night (12 hours ago), and activated a new account (brought my old # with me). Followed all the directions and I can only make outgoing calls. When someone calls me it goes straight to voicemail. I tried restarting my i...

My iPhone 12 can't use date

My iPhone 12 can't use data since last week. It's active and not owing the fees. I don't know why. Need some one to help me.

Resolved! activation

I have tried to activate a sim card and an error code came up. And I was charged 28.00 twice. I do have a one phone activated so you owe me 28.00 for the second activation that did not work. My email is xxxxxxxxxxx, please answer, thank Edit by Dunk...

Resolved! Problem with Changing plan

I have changed my plan in the past, but for some reason the page doesn't seem to be working. Anyone else experiencing this problem or know if this problem is being corrected? Thanks

Resolved! Sim

I have registered my sim and selected a number, payment was successful. It's been over 12 hours and the sim is still not working, I have tried it in other devices and it still doesn't work. I've also put a friends functioning sim in my phone so I kno...

Resolved! Plan is lowered

So i went to go pay my phone bill and i pay 70 for it and i went on and it said i have $1 and owing $9 im so confused about i have no problem with it but its so weird

Resolved! Issues renewing plan

Hi. I am having issues renewing my plan. I have topped up my account with $35. I thought it would renewal with my current plan and it didn't. I thought I had to confirm with the $35 and have just topped up another $35, now a total of $70. It's not re...

AUTO PAY CHANGE OF PAYING CARD

I could not activate auto pay to a new Visa debit card.

Data not working

Hi there, I am wondering why I am having troubles with data. It is not working. I tried all methods such as, restarting phone, taking SIM out and putting it back in, resetting network settings. It's possible that I am updated to IOS 15.4, but why wo...

Resolved! Why does my account status say "Plan Expired"?

How can I keep my existing plan and features?

Resolved! Friend referral

I referred my brother with my code and he provided it when he registered as a new customer! There was no reward added to my bill last month and he didn’t receive the 10$ credit on his first bill! Can someone help me straight that up so I can have my ...

Resolved! Activation Error

Hi, I currently have two phones with Public Mobile and trying to set up a third on a new sim card. I want to port a landline phone number over from Rogers. I went through the activation steps and got an error message at the end. That was two days ago...

Number ported, still no service

Resolved! During the transfer of a landline phone number to a cellphone, what is "mixed service"?

During the transfer of a landline phone number to a cellphone, what is "mixed service"?

Resolved! Return

So purchased 8 plus.it arrived and would not power up. charged it and hooked it to itunes and it would not update and suggested service. Sent back for refund and it has arrived back at my house with note on envelop saying phone wasn't powered on. i...

Resolved! Porting phone number

Porting/sim issue??Telus confirmed over the phone that they released my phone number for porting to public mobile several days ago, but when I put my Public Movile SIM card in, I don’t get service. What can I do?

Resolved! Activating a sim card

I am having issues activating my new sim card . When I get to the payment page and enter the payment info and after click enter it says problem activating account contact customer service.I checked my account and the 40 dollars did come out Today rig...

Resolved! Payment

Who do I contact to refund a double payment

I'm getting two bills and charged twice but I have only one phone

Hi, I have one phone but two different credit cards are being charged a monthly fee.

Resolved! credit card blocked

public tried to charge my credit card after it had expired(which is unbelievably stupid of an automated pay system to do) it obviously didnt go through and now my credit card is blocked by the website so even if i try to enter it with the updated exp...

Resolved! USA Roaming Banner Warning

I saw the following banner warning on the add-on page. Important: As of February 22nd, 2022, some United States (U.S) carriers will begin turning down certain 3G/HSPA networks in the U.S. As a result, some customers using U.S. roaming add-ons may be ...

New phone not accessing mobile data even though turned on and permissions given

I put my Public Mobile sim card from my old smartphone into my new cell phone. I then set up the new phone from Start with the old sim card. It appeared to be fine until I left my home and WiFi. Even though I had three bars for the Telus network, the...

Resolved! Making a payment

Can someone please tell me when your auto pay does not go through how do you make a one time payment? I have tried three times and it keeps telling me there is enough funds in the account but there isn't and it won't take the payment and yes there is...

Resolved! over charged,

On January 22, I was billed 2x 1 for $41.81 and the 2d for $45.20, please credit one back thank you?Thank You

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Important Update: eSIM QR Code Now Included in Activation Summary Emails