Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I just bought a new Maxwest Gravity 5 LTE and I bought a new Public Mobile SIM card as well. I followed the instructions on how to activate my SIM card and my phone does not seem to sense the SIM card. I did exactly as they said. I had the batter...
Greetings:I'm not sure if I'm posting this in the right place.I'm having a hard time updating my credit card expiry date. It expires tomorrow, and my payment date is tomorrow (June 24).When I go to "Manage AutoPay" and click "Remove AutoPay" it says ...
Hey! I just started having problems texting to the states late last evening. I can send and receive texts but my texts do not go through to the other person. I'm wondering if anyone can help me solve this problem?
Data on my number is not working . request help
I called Rogers ans they say Public Mobile haven't approved something aboyt my number port. Public Mobile has to approve or accept something. I need help with that
I don't know why I struggle to get my head around this but. If I purchase this add-on and travel to the UK can:-People in Canada can all me in the UK?Can people in the UK call me while I'm in the UK?Can I call people in the UK while I'm also in the U...
I'm wishing to know if there's any official word on this as some searching finds some mentions that maybe it works:If one has not confirmed the port or one has entered erroneous information or the account was not active from elsewhere ...the port fai...
The answer might be an easy one in normal case. But my case is different. I took a number for my mom-in-law who was on visit last year.I allowed auto pay for the sim. It went through a year, and she left to home country by Feb 2021.Then I tried to st...
I just topped up my account with 50$ and I’m trying to change my current plane witch is also a 50$ plan early because I’m out of data and it’s only 5 days early so instead of buying gig add ons I just want to renew my plan early. So I click change pl...
Hello I can't make an account to do auto top up it says I have an account already with my number but I dont
Hello,I tried ordering a public mobile Triple Punch Sim card online. After attempting to do so I was met with "ZIP code does not match billing address" three times. After giving up I decided to check my bank statement online. Now I see that I HAVE be...
Hi i lost my phone i need to do a sim swap for my number
I've been having an on-going issue with a Samsung A31 that had a carrier update about 2 months ago, before the update the phone worked without any reception issues. Since the update, I constantly miss calls, can't make calls. I've factory reset the p...
Hi there,I currently have the $40 plan and my plan renewed today, June 22. I just decided that I would like to change to the $50 plan with 10GB. They have already debited the $40 out of my bank account today... so if I change my plan today will I hav...
I will be going to the USA for 20 days. I will need two consecutive US Roaming and data add ons. I will purchase the first 10 day add on while I am in Canada just before I leave and will put enough funds in my account for when I need to purchase th...
Hi. I keep getting account logged out when signing in. I tried reset the password and still get the same message. Any suggestions? Regards,
Hi, I transferred my old number from virgin mobile to public mobile. The change was instant, however only outgoing calls from my number are going through, I can’t receive any incoming calls! I suppose the port hasn’t been completed yet! Please help
Anyone else having problems with texts today? Tried sending a text and failed. Restarted my phone and two texts appeared which were sent much earlier in the day. What's going on? I probably missed some calls too but have no way of knowing. My first w...
I have not had much luck getting into my account, it was reset all was good for 3 days and then locked out again... Can I just create a new account?
I'm unable to log in and Forget Your Password isn't allowing me to pass the email fields. It says"Sorry, we're unable to verify your email address."
Is there a way I can add family members to my current plan ?
I did not get the bonus 2 g of data and I entered the code. Can I get this please?
I would like to get a plan with 40 - 50 GB per month for the summer since I will be travelling and need to still go online for some zoom meetings for courses I am taking. Am I able to get a plan this large without paying $15/ 1GB as an add on (which...
My wife has a LG flip-top phone and keeps receiving the message displayed in the .jpg message. The message is received up to 10 times a day .... very frustrating and annoying.Is there a way to block or trace this call? I have traced the phone numb...
Hey I'm looking to upgrade my plan from the $45 to $50, I'm wondering if anyone knows whether or not your rewards transfer over when you change plans? Because currently I have 5 referral code rewards so I'm saving $5 per month right now. If I change ...
Looking for a PM-compatible dumbphone. I have a smartphone which I'm very happy with, but I want to buy a dumbphone which I can bring on walks to totally disconnect from the internet but still be contactable in case of emergencies. Ideally it would h...
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