public mobile tells me they cannot process at this time

[Anniesue]

public mobile tells me they cannot process my request at this time and to get in touch with my bank. I want to make a payment with my credit card. The bank tells me that my card is good. How 

[dabr]

@Anniesue   If you're still having problems paying or accessing your account and need to make a payment urgently, you can always purchase a voucher from SDM, London Drugs, 7/11 or Shell and load the funds by dialing 611 on your phone.  Recharge.com is another option who will email the voucher PIN for a fee.

[Meow]

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

If your c.card is valid and in good standing - nothing to do with the bank then.

What do you try to do in regards to 'payment'?