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Receiving text messages 75% data used

Beny1014
Great Neighbour / Super Voisin

I have been receiving text messages from 611 that 75% of my data has been used. However, I am receiving this for my previous plan data of 2GB instead of my current data plan of 6GB

 

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3 REPLIES 3

hairbag1
Mayor / Maire

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Meow
Mayor / Maire

Always check your account for actual status of your data. Sometimes these SMS are not accurate.

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Click on little spinner refresh icons lower down.

Meow_0-1666282051957.png

 

Outdoorsman
Mayor / Maire

@Beny1014  hi it is possible that you are looking at a cached version of your account data,you need to delete your cache and cookies or use a different browser in private or incognito mode,reboot and sign back in disregard the  text if it is for your old plan ,they are sent in error very often  

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