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Porting out of PM - how long does it take to receive the confirmation SMS/Email from PM?

tosono
Great Neighbour / Super Voisin

I set up a new plan with Phone Box and requested a port out to keep my number.  PB set-up a new number for me and will port my number once I authorize Public Mobile but I have not received an email/SMS for this yet.  How long does it take?  Reading other conversations suggests this is a quick (within an hour) process usually.  Thanks

5 REPLIES 5

Meow
Mayor / Maire

@tosono wrote:

 Next question is if PM will automatically close my account since the number is ported out?


As soon as your number is ported out your account is deleted.

You should remove autopay and credit card from your file, just in case.

You can check if your account is deleted by trying to log into it.

Metal1967
Deputy Mayor / Adjoint au Maire

@tosono  It will be closed. Did you remove credit/ debit card beforehand?

Outdoorsman
Town Hero / Héro de la Ville

@tosono hi it should be almost rightaway your public sim needs to be in your phone and public account needs to be active you have 90 minutes to reply yes

tosono
Great Neighbour / Super Voisin

Yes - I thought this process would be automatic but I contacted PB who had to do something to initiate the transfer.  Received the sms very quickly once they did it so all good now.  Next question is if PM will automatically close my account since the number is ported out?

Metal1967
Deputy Mayor / Adjoint au Maire

@tosonoshouldnt take too long, your PM account is still active?