Forgot email

[tuttyfrutti]

Hi, I forgot the email address I used to set up my son’s account. How do I find what email I used

[softech]

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@Jesse2009 wrote:

Thank you I tried every email address possible

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@Jesse2009 / @tuttyfrutti   I guess you will have to open ticket with PM Support then.

Let us know how it turns out

[Jesse2009]

Thank you I tried every email address possible

[softech]

@tuttyfrutti   First try to use Forgot Password link on the login page.  Just any all the possible email addresses and see which one get the PM email in the end

If that still does not work, then you will have to open ticket with PM Support and have them to sort this out for you:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[RossN · Accepted solution]

@tuttyfrutti Hi check your emails that you use for your welcome email from public  when he joined maybe in spam folders if not 

you need to  to contact a customer service agent for account email reset or change 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply