Change email adress

[donaldroy]

I will be leaving videotron and I need to change my email adress

[BKNS27]

@donaldroy 

If you are porting your old number over from Vidéotron to PM. When you activate your SIM, you can use any email address but if you have an existing account. Contact a CS_Agent to help you change it.

[Meow · Accepted solution]

Only agent can update your email.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[will13am]

@donaldroy , to change the email address associated with your self serve account, please use the chatbot link at the bottom of the web page to initiate a support ticket.