Self serve account

[1976bvd]

How do I create an account for online? When I tried said I need customer service to help me with that but getting ahold of someone from customer support has proven to be quiet frustrating and impossible! So now what do I do?

[BKNS27]

@1976bvd 

An account is created once you activated your PM SIM.

You can login to the account by using the email address and password you created while activating your SIM card.

Who activated your SIM and when was it activated?

[softech]

@1976bvd  usually online account would have created if you activated manually yourself.  But if you  activated in store before, then yes, likely that is an unfinished task

To open a My Account now, you can use the button on My Account login page, but make life easier , you can just open ticket as "Forgot Password" type  and PM Support will assist;

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[Timer]

@1976bvd 

you send to them to create an account waiting for them answer to you 

by your private message  from  CS_Agent