Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Outgoing calls not made but showing in data usage.

My usage data shows many brief calls ( 8 to 34 secs duration) originating from my number in Alberta to a number in Saskatchewan. In the next column it mentions origin as "All" instead of Alberta. I never call up this number. Why is this happening ?

HZ2020 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Bad signal in basement

Hi all, I've been with PM for almost 2 months now and it's been great except that I get a lot of people telling me they cant hear me and dropped calls when I'm in my basement. I never had this problem with Roger's which is who I had before. Is there ...

Gaf by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Resolved! Sim card malfuntion

hi There:the 1 month old sim card in my phone seems to be defective. phone won't operate with it inserted. it looks "warped". Can i get a free replacement? back at the place of purchase?(it worked fine for the first month)

plentz11 by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Resolved! Referral code did not work

Hi, I just signed up with Public Mobile. A friend had given me a referral code, which I entered and saw a green check mark. However I don't see that I got any reward from this. How do I check?

Anneso by Great Neighbour / Super Voisin
  • 11 replies
  • 1 Bravos

Poor service

Could someone reset my network settings. I’m getting a lot of failed calls and calls going directly to my voicemail. Whereby, I have to turn the phone off and on. Also cutting out a lot when I’m on important calls to drs and because of covid I have n...

Hmck by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Community Rewards

So I think you get $1 for each question asked and for each answered. But not 100%. If you do get that $1 off you plan amount does that apply only for the 1 mth or is it applied every mth from then on? Not totally understanding how it all works. Tks

SamuelG by Great Neighbour / Super Voisin
  • 24 replies
  • 0 Bravos

Reward not showing up: $10 off each month for 6mo

Hi, I signed up for this promo then activated an account with PM within the allotted time. I still don't see the discount being applied to my account. Can someone help me with this?

es518 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! port protection

Does PM still not have port protection? I read posts where they said they were going to get it by end of april and now it's july. Also what happened to the PM lab forum where you suggest changes. I want them to implement a 2fa email protection for po...

Shutdown by Model Citizen / Citoyen Modèle
  • 12 replies
  • 3 Bravos

Location and prefix

Our original phone suffix is 250 Shawnigan and Duncan B.C. area use. However since our original number location was Shawnigan Lake 50 km away from Victoria area when someone phones us from across the street in Victoria it still tells them they are ca...

ccleemoff21 by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Forgot security question

Hey public mobile, I am locked out and need help getting in so I can change some settings and add some more phone balance.

Johncooper by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Add on: 5 dollar canada wide minutes (how long till active?)

Hi!I just ran out of minutes while I was talking on the phone. I've logged in and added more minutes. I think it has all gone though ok, however I can't make a call yet. I'm wondering how long it usually takes for the add ons to take effect. Thanks f...

jeav by Good Citizen / Bon Citoyen
  • 4 replies
  • 1 Bravos

I may have mistyped the number to be ported to new account

I may have mistyped the number to be ported over when I created my account. I am not sure and not sure where to check what I submitted. I mistyped a single number. If it is incorrect all long will it take to fail? If it fails how can a port over a th...

AnnHughes by Great Neighbour / Super Voisin
  • 0 replies
  • 0 Bravos

Resolved! Bonus Data - maintain if I move to another plan

I have some bonus data, not being used because I don't go over my monthly data. Thinking about moving to another PM plan that has less data, so I can run through the bonus data instead. Does that bonus data stay intact if I switch PM plans?

KarenYVR by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! Need to reset password

Hello, I’ve forgotten my password and it is asking me to contact public mobile. Can you help me reset it? thanks,Alex

looalexanderp by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Temporarily Suspended

I can’t top up my load saying temporarily suspended. I’m trying to create an account butmy number showing invalid number.

Resolved! New phone from US

I have ordered a new phone that is coming out of the US. It is a Samsung Galaxy S10 lite. It wasn’t until after I placed the order that I realized that this phone has not been released in Canada yet. Will it work on PM network?

iCruise by Good Citizen / Bon Citoyen
  • 8 replies
  • 1 Bravos